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CRM Manager
Innovate Public Schools

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CRM Manager

Innovate Public Schools

Job Summary

$60 per hour
Job Type
Job Last Posted
Job posted 9 days ago
Job Role
Salesforce Administrator
Employer's Industry
Education, Nonprofit
Job Schedule

Job Description

Do you want to use your valuable skills to help ensure that low income students and students of color in California receive a world class education?

Join us!

About Innovate Public Schools

Innovate Public Schools is a nonprofit organization focused on ensuring that all students - especially low-income students, students of color, English learners and students with disabilities - receive a world-class education. We’re building a movement of families, educators, and business and elected leaders who together will make this vision a reality. We build the capacity of parents and educators to innovate and act together to create world-class public schools, and we publish easy-to-understand school quality data and research that highlights both problems and solutions.

Job Summary

Innovate is seeking an experienced CRM Manager to lead our efforts to capture, organize, use and analyze our data, supporting company wide objectives. This strategic doer will manage and implement the day-to-day configuration, support, maintenance and improvement of Innovate’s data systems. Salesforce is the backbone data system that allows us to reach and engage parents, schools and other stakeholders.  Working as both the Salesforce administrator and the solution architect, the CRM Manager will have a record of success in improving processes and adoption throughout an organization, as well as insights into how to effectively leverage additional systems. The CRM Manager will work closely with Innovate’s team members to identify, manage and improve business processes to support Innovate’s core functions: Parent Organizing, School Support, Research, Communications, Events, Fundraising and Finance.  

This position is based in San Jose, CA, and reports to the Associate Director, Communications. This is a part-time, non-exempt position, approximately 20-25 hours per week. This role can be performed primarily remotely, with on average 1 day per week on-site in our San Jose office. The typical work schedule is flexible and will be set in conjunction with the manager. The salary is $60/hour depending on experience.

Leadership & Systems Vision

  • Oversees the strategy and day-to-day management of the platform and associated technologies,  identifying and leading the implementation of new solutions across the organization and ensuring they are delivered in a way to achieve maximum business value.
  • Partners with Data Team, RVPs and Leadership team to translate business priorities into technical solutions, drive simplification and alignment across all Innovate teams.
  • Actively drives the development life-cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
  • Drives process management and system knowledge across all teams within the organization. Actively involved in change management and elevating importance of data-driven decision making.
  • Keeps abreast of current and future trends and stays up to date with Salesforce releases, features, and best practices.
  • Manages vendor relationships and associated projects.

Solution Architect

  • Develops high-quality, well-tested solutions which meet/exceed the project timelines and objectives.
  • Accountable for crafting, documenting, and enabling the system and data architecture for the Salesforce platform.
  • Converts project requirements into an architecture and design that is the blueprint for the solution. Ensure solutions are implemented to support and scale with the existing architecture.
  • Identifies, reduces, and eliminates technical debt within the platform.
  • Aligns and implements best practices for the development and deployment of Salesforce-based solutions.
  • Oversees all regression, UAT, and system integration testing for existing and new processes.
  • Effectively utilizes sandbox architecture and Salesforce application release management processes.
  • Identifies and implements partnerships and integrations as needed.

Salesforce Administration

  • Performs hands-on configuration of all new and existing functionality including user management, security, custom objects, page layouts, validations, workflow, flows, process builders, reports, and dashboards.
  • Creates and maintains documentation on processes, policies, application configuration, and help-related materials for users on all applications (Salesforce, MailChimp, etc.)
  • Effectively leverages Salesforce configuration and technical/functional capabilities to meet stakeholder requirements.
  • Implements and provides technical and functional support to users of Salesforce and related 3rd party integrations.
  • Regularly audits data to uncover data integrity issues and/or opportunities for process improvement to improve system functionality and user experience. 

Business Analysis

  • Works closely with internal stakeholders and leads discovery workshops to define requirements, develop, design, and implement solutions for various teams.
  • Defines the current state and uncovers gaps utilizing Salesforce and related technology best practices. 
  • Works collaboratively with team members to design solutions that meet business requirements and user stories.


  • Proven track record as a successful technology leader with extensive experience on the Salesforce platform.
  • Possess a solid understanding of application programming, database, and system design and business environments.
  • Proven ability to communicate professionally, work in cross-functional collaborative teams, and implement organizational change management.
  • Strong project management skills
  • Demonstrated problem-solving skills
  • Ability to work effectively in a consultative role with other senior staff and management.
  • Experience in CRM migration.

Compensation & Benefits

The salary is $60/hour depending on experience. Innovate offers very generous benefits for half-time employees, including 5% employer contribution to 401k, as well as paid time off (PTO) at a rate of 0.077 hours of PTO per hour worked (after two years, this increases to 0.096 hours of PTO per hour worked). Innovate also offers eight hours per year floating holiday, and four hours per year paid to volunteer time off. Finally, Innovate also provides a reimbursement of up to $80 per month to compensate for your usage of a personal cell phone for work purposes. 

Work Environment / Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

How to Apply

Please submit a resume and cover letter explaining why you are a good fit for this position.

Innovate Public Schools is an equal opportunity employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Business Overview

Why Work With Us?

Innovate Public Schools is a nonprofit organization focused on improving public schools in the Bay Area and Los Angeles to make sure that all students - especially low-income students and students of color.

Team Size

11-50 team members


Culture & Perks

Paid Time Off
Casual Dress
Parking Provided
Community Oriented
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