About Mindful Schools
Mindful Schools empowers educators to spark change from the inside out by cultivating awareness, resilience, and compassionate action. Our vision is for all children to learn in “mindful schools” that nurture a new generation of leaders to create a more equitable and thriving world. Since 2007, we have served more than 60,000 educators and their schools through professional development training, community resources and events, and most recently, national schoolwide mindfulness programs. In 2020, we completed a significant initiative to codify our course offerings, revise the content, approach, and delivery to be more equity-centered and trauma-sensitive, and integrate schoolwide implementation content. Our products are all designed “by educators, for educators” with deep experience bringing mindfulness to schools. This includes our signature products: 101: Mindfulness Foundations, 201: Mindfulness in the Classroom, and the Domains of Mindful Teaching and Schoolwide Implementation Rubric. In 2021, Mindful Schools received a two-year Cigna Foundation grant. With this grant, we are focused on supporting school leaders, school counselors, and educators to implement mindfulness programs that positively impact wellbeing and social-emotional learning outcomes.
The Customer Experience Specialist handles an array of critical tasks that enhance the experience of our customers from enrollment and registration through participation and completion of our courses and programs and represents our organization as a first point of contact and ongoing resource for information and support.
To succeed in this role, the Customer Experience Specialist must be a proactive problem solver--someone who is experienced with helpdesk or call center customer service, a good listener who is able to communicate both verbally and in writing with clarity, kindness, and professionalism and who has polished interpersonal skills for cross-departmental collaboration and team projects. This role requires a quick learner who is tech savvy, enjoys data management, is highly organized and able to prioritize effectively, and who is always looking for ways to improve customer experience.
The Customer Care Specialist is a member of the Operations Team and will be cross-trained in course operations and school groups enrollment, and will have additional responsibilities or projects depending on skill-set and potential for growth.
Candidates must be located in the S.F. Bay Area.
This is a full-time position based in our Emeryville, CA. office. While the position may be performed remotely, we are giving preference to local candidates who can participate in-person for various meetings, training, and employee events. This role reports to the Senior Director of People & Operations.
This position utilizes Zendesk, Mailchimp, Moodle, Salesforce, Microsoft Office, Google Suite, SmartSheets, Slack, and Zoom.
Required Education, Experience, and Skills
Preferred Education, Experience, and Skills
Working at Mindful Schools
At Mindful Schools, we believe the most effective way to create meaningful change is by instilling a mindful, heart-centered relationship with ourselves and our community. We strive to connect with our bodies, hearts, and minds and to bring awareness into our interactions so that we can embody the change we wish to see in the world. Building a movement for deep systems change can be challenging and inspiring work. We support our team by creating opportunities to cultivate personal mindfulness competencies and by practicing our organizational values with intention and integrity.
Be Curious: We ask authentic questions, listen without judgment, and take on a learner’s mindset.
Be Kind: We notice suffering, cultivate compassion, and respond with care.
Be Brave: We act with courage to do what’s right and just, even when it’s hard.
Build Connection: We thrive when we work together, nurture relationships, and empower the collective.
Seek Joy: We look for moments of lightness, celebration, and gratitude, even when things are hard and heavy.
Grow Love: We recognize the radical power of love. Love inspires us to grow, change, and be our best selves in service of others.
Mindful Schools is committed to building a team that represents diverse cultures, perspectives, skills, and experiences in order for our employees, our programs, and our community to thrive.
Compensation and Benefits We offer competitive compensation and a generous benefits package that includes:
Expected Hours of Work/Location
This position has an expected 40-hour work week and will operate from Mindful Schools' headquarters office in Emeryville, CA., and/or in a remote, commutable San Francisco Bay Area location of the employee’s choice.
All candidates must be eligible to work in the United States.
To Apply To apply please submit the following:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. If this role speaks to you, we encourage you to apply, even if you don’t believe you tick all the boxes.
Mindful Schools transforms school communities from the inside out.
In 2007, a small, passionate team assembled their collective experience in education, social justice, and mindfulness and founded Mindful Schools on the belief that mindfulness provides young people with a compass to navigate their lives. The program began in a classroom at Emerson Elementary School in Oakland, CA.
Today, Mindful Schools is one of the key players in the movement to integrate mindfulness into the everyday learning environment of K-12 classrooms. The organization has trained over 25,000 educators, parents, and mental health professionals who work with youth. These graduates, spanning 100+ countries, have reached over 1.5 million children worldwide.
Join Mindful Schools in imagining the possibilities of a world where every young person has access to the gift of mindfulness.
Culture & Perks