Position: Community Education & Volunteer Manager
Worksite: On-site at La Casa de las Madres' administrative office located at : 1269 Howard Street, San Francisco CA 94103.
Work schedule: Full Time, 40-hours per week, will include day, evening, night, weekend and/or holiday hours.
Agency Overview: La Casa de las Madres (La Casa) is a California not-for-profit corporation established to provide services for battered women and their children. Founded in 1976, La Casa is San Francisco’s oldest domestic violence program, providing comprehensive supportive services through an Emergency Shelter, 2-24 hour hotlines, non-residential Community Programs, and Community Education and Outreach Programs serving women, teens and children survivors of domestic violence.
Our Mission: La Casa de las Madres’ mission is to respond to calls for help from domestic violence victims, of all ages, 24 hours a day, 365 days a year. We give survivors the tools to transform their lives. We seek to prevent future violence by educating the community and by redefining public perceptions about domestic violence.
Position Summary: Under the direct supervision of the Director of Community Partnerships and Philanthropy, the Community Education & Volunteer Manager is responsible for the volunteer program and the organization's outreach and education programming. The Community Education & Volunteer Manager anticipates and responds to the needs of the agency through volunteer recruitment, training, and placement for the purpose of service delivery and outreach at La Casa’s program sites and other community locations including schools, housing sites, community-based organizations, and businesses. This position also works closely with volunteers and the program team to execute an education and outreach program designed to educate organizations and individuals working with priority populations, increase agency visibility, and build relationships with community organizations and related agencies to further La Casa’s mission. Responsibilities include, but are not limited to the following:
Essential Functions and Responsibilities:
Outreach, Education & Training
- Partner with the Director of Community Partnerships and Philanthropy to design and implement an outreach and education plan meeting agency-wide and program-specific goals and objectives;
- Tailor and provide domestic violence educational sessions to local agencies and community based organizations that work with communities experiencing or impacted by domestic violence;
- Prepare and conduct effective remote, virtual and/or onsite trainings;
- Facilitate Train-the-Trainer and cross-training sessions around domestic violence, intimate partner violence, and related service needs, in coordination with program managers, to standardize agency-wide presentation quality and messaging;
- Conduct a robust outreach program utilizing social media, electronic, and other available platforms to reach diverse communities and priority populations to raise awareness about domestic violence and La Casa’s services;
- Collaborate with the Development Team to create and produce materials and publications about La Casa's programs, access points, and impact;
- Organize and deliver a 40-hour specialized domestic violence counselor training at least three (3) times per year for new staff members and direct service volunteers; and
- Ensure La Casa's 40-hour Training curriculum is vibrant, current, and meets state/federal standards.
- Plan and implement for recruitment, screening, retention and placement of agency volunteers (direct service, event, and administrative) to address ongoing and one-time as well as individual and group volunteer opportunities;
- Place and supervise volunteers, in close coordination with program managers, to support organizational needs across functions, including direct services, Domestic and Teen Dating Violence Awareness campaigns, fund development events, holiday gift drives, and other activities; and
- Uphold and ensure volunteer compliance with the handbook of personnel policies and procedures.
- Ensure implementation of daily operating procedures, safety protocols and administrative functions for program activities;
- Collect and maintain documentation of program activities, producing summaries and reports for funding, statistical, compliance, planning, and clerical needs;
- Maintain a clean work space including but not limited to cleaning up after yourself after all activities such as client/volunteer interviews, usage of agency facilities, kitchen/s, break rooms and restrooms; and
- Other programmatic, administrative duties, and special projects as assigned.
Minimum Skills and Qualifications:
- BA/BS Degree in Social Work/Non-profit Administration preferred, plus 3-5 years related work experience.
- 5 plus years related work experience, managing people/volunteers, preferably in a non-profit setting.
- Minimum 3 years of experienced in designing, developing training material and delivering in-person/remote training is required.
- Dynamic and strong public speaker with experience in training groups.
- Proficient in Microsoft Office programs.
- Minimum 1 year working with online meeting solutions (Go-To, WebEx, Zoom, etc.) desired.
- Working knowledge of domestic violence, housing and homelessness, mental health, substance abuse, and physical illnesses.
- Strong working knowledge of community resources in the San Francisco area.
- Understanding of confidentiality and privilege laws.
- Ability to work independently and navigate public transportation to/from multiple sites.
- Bilingual (English/Spanish) preferred - direct experience working with culturally diverse populations.
- Must be able to fulfill physical requirements of the job (lifting, pulling, pushing, carrying 25+ lbs. as well as walking up & down stairs multiple times per day, etc.);
- Verifiable completion of state mandated 40-hour domestic violence counselor training or will complete the next scheduled agency 40-hour domestic violence counselor training;
- Clearance through DOJ Live scan fingerprinting required La Casa de las Madres will consider applicants including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance; and
- Valid California Driver’s License, clean driving record and insurable under agency policy. Will consider non-driver with valid California Identification Card.
Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies in executing the essential functions of this position.
- Problem solving – identify and resolve problems in a timely manner by gathering and analyzing information skillfully.
- Interpersonal skills – maintain confidentiality, remain open to others’ ideas and exhibit a willingness to try new approaches.
- Managing Up - Ability to exercise good judgment and manage communications with supervisor and/or agency leadership.
- Oral communications – speaks clearly and persuasively in positive or negative situations.
- Written communications – edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing – prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and security – actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Other Information: The Community Education & Volunteer Manager position is a full-time, exempt position requiring flexibility, include working some evening and weekend hours.
Compensation and Benefits: $55,000 - $60, 000 per year-DOE. Option between two Kaiser health plans, vision, dental, life insurance, long term disability, employee assistance program, tuition reimbursement, health savings account, employee funded 403(b) retirement plan with employer match option, 12 paid holidays, 2 additional paid days off for employee’s birthday and work anniversary, and generous vacation plan (1.0 FTE tiered: 2.4 weeks in first year- up to 4.8 weeks at 4 years of service).
How to Apply: Send resume with cover letter to: firstname.lastname@example.org, or mail your cover letter and resume to: La Casa de las Madres - CEVM, 1269 Howard Street, San Francisco, CA 94103.
La Casa de las Madres is an Equal Opportunity Employer
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