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Customer Service Representative
Allstate Rebecca Martens

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Customer Service Representative
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Allstate Rebecca Martens
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Job Summary

Wage
$30k-35k per year + Tips/Bonus
Job Type
Full-time
Job Last Posted
Job posted 16 days ago
Job Role
Insurance Agent, Insurance
Job Schedule
Weekdays

Job Description

As a customer service representative at Rebecca Martens Allstate, you will join a hard working team at a growing agency. This role has tons of growth potential and is a great place to begin your insurance career!

Duties and Responsibilities:
· Answering phones
· Taking messages
· Taking payments including CC, checks and auto bank drafts
· Setting up auto drafts on customer policies
· Processing policy changes (mortgage change, add and recommend coverages)
· Logging customer communications into eAgent (customer data base)
· Following up on "to dos" in eAgent - assisting sales producer and agent on customer follow-ups
· Processing auto claims (towing, glass, and accident related)
· Reviewing customer contact information for accuracy
· Looking for cross sales and win backs on current customers
· Assist with agency Face Book
· Need to be proficient in researching for answers (underwriting, customer service and claims assistance) on the Allstate Gateway Site
· Filling out a quote sheet for my producerQualifications:
· Receive and maintain license in property & casualty insurance
· Great phone and customer service skills
· Positive attitude, ability to learn quickly, adaptability
· Problem solver

Business Overview

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