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Commercial Lines Customer Service Representative
Associates Insurance Group

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Commercial Lines Customer Service Representative
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Associates Insurance Group
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Job Summary

$50k-60k per year
Job Type
Job Last Posted
Job posted 5 hours ago
Job Role
Insurance Agent, Insurance
Job Schedule
Evenings, Afternoons, Mornings, Weekdays

Job Description

We are Colorado's premier commercial insurance brokerage.

Position Title: Commercial Lines Customer Service Representative
Provide support in managing customer relations for current clients. Provide prompt, accurate, and courteous service to our commercial account clients on a daily basis in order to maintain our business and preserve the company's reputation as a leader in the industry.
Essential Duties/Responsibilities:

  • Act as the primary support for a large book of business
  • Answer general insurance questions
  • Maintains professional and positive relationships with our company underwriters at all times
  • Maintains professional and positive relationships with our company marketing representatives
  • Explains coverages, limitations, and alternatives to each client
  • Provides excellent customer service and teamwork
  • Participate in training to enhance knowledge and skills
  • Informs manager of all matters that may affect the performance of assigned tasks and/or overall operations of the department
  • Performs other duties as requested


  • Advanced ability to handle customer service issues with commercial lines insurance policies
  • Basic knowledge in accounting principles including invoicing and cost allocation
  • Ability to work independently and maintain attention to detail
  • Good organization skills
  • Advanced written communication skills
  • Excellent customer service and teamwork skills
  • Advanced knowledge of computer software packages including Microsoft Word, Excel and outlook programs and any agency quoting/rating systems
  • Ability to learn and perform new duties and responsibilities
  • Ability to travel offsite as needed

Education or formal training:

  • Requires a Multi Lines Insurance License for the state of Colorado
  • Requires a high school diploma or college degree
  • Requires current Colorado Driver's license


  • Requires a minimum of five years (no more than 10) progressively responsible experience in dealing directly with commercial insurance coverage. Experience in an independent agency a plus. 

Business Overview

Our Story

Our company's dramatic growth is fueled by our passion to save our clients money and enhance their service levels for their Workers Compensation program. The industry (our competition) has neglected their clients' Work Comp coverage in terms of carrier options, policy design, applicable discounts and service assistance. Any division of our company, whether it's sales, account management, safety, claims coordination or service, will be well-versed in Work Comp. We constantly evolve our Work Comp offerings for our clients. Work Comp is our business and our clients agree that they deserve this specialization.

Culture & Perks

Retirement Benefits
Casual Dress
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