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Remote Customer Experience Represantative
VisComm Creative Marketing Services

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Remote Customer Experience Represantative
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VisComm Creative Marketing Services
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Job Summary

Wage
$18-20 per hour + Tips/Bonus
Job Type
Full-time, Remote
Job Last Posted
Job posted 30 days ago
Job Role
Customer Services
Employer's Industry
Sales & Marketing
Job Schedule
Afternoons, Mornings, Weekdays

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Business Overview

Our Story

 VisComm provides cutting edge, creative business solutions developed by a team of Tech-Savvy Craftspeople. 

Why Work With Us?

We offer the best Service

Team Size

51-100 team members

Links

Culture & Perks

Ownership
Employee Owned
Benefits
Training
Perks
Work From Home
Workplace
Collaborative
Community Oriented
Competitive
Diverse
Fast-paced
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This job allows 1-Click Apply. Click here to unlock 1-Click Apply and complete this application.
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