Summary/Objective The Cash Control Manager is responsible for overseeing the cash and credit operations of the following accounts within the Operations Department:
· In addition, the Cash Control Manager is responsible for the development and supervision of Lead Cashier Supervisors and Cashiers. He/She is to ensure Oakland Zoo customers receive quick and outstanding service at admission, parking, and ride area points of sale. This is achieved by having a complete understanding of Point of Sale (POS) and Credit Card systems and supporting the Lead Cashier Supervisors/Cashier team at every training level. Office responsibilities include the daily maintenance of several Microsoft excel/word spreadsheets and completion and confirmation of all daily Operations deposits as well as confirming the daily attendance. The Cash Control Manager shall be responsible for the control and contents of all Operations Department monetary safes and conduct monthly audits with results sent to accounting for review. The Cash Control Manager will report to the Vice President of Operations. The Cash Control Manager shall also uphold the mission and values established by the Conservation Society of California (the “Zoo”) and adhere to policies and procedures as set forth by the Zoo. Essential Job Duties · Hire, train and supervise Lead Cashier Supervisors and Cashiers. · Responsible for control and contents of Operations Department monetary safes and monthly audits associated with cash control. · Assure assigned admission, parking and ride ticket work stations are properly staffed and operational at scheduled opening and closing times. In the event of employee call offs and/or no-shows, possess ability to contact and secure replacements. · Maintain business excel and word spreadsheets. Adhere to department financial plans and budgets. · Assist customers with special services; i.e. gift certificate purchases, large group reservations, purchase orders, etc. · Oversee reconciliation of all cash drawers and safe counts; prepare bank deposits. · Monitor staff to include rest breaks, lunch breaks, training, schedules, and answer questions, etc. · Monitor and adhere to all cash handling policies and procedures. · Follow all guidelines and procedures outlined in department training manuals as set forth by the Manager of Operations. · Demonstrate superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc). · Demonstrate knowledge of, and support, the Conservation Society of California’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior. · Perform other related duties as required and assigned. Ancillary Job Duties
· Lead Cashier Supervisors & Cashiers
· Requires one weekend day
Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.
· Mathematical skills including accuracy with numbers and money · Supervisory skills
· Customer service expertise · Trustworthy and dependable
· Work with little or no supervision
· Organizational skills
· Able to stand for up to an 8-hour shift
· Able to bend, twist, lift, sit, kneel, walk, stoop and speak regularly and for long periods of time.
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
· Requires AA degree in Business or a related field.
Education requirement waived with adequate previous experience as lead cashier supervisor, supervisory skills, and required training.
· Requires three years progressive experience in an accounting or banking environment with at least one year of supervisory experience. Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· Regular attendance is a necessary and essential function.
Oakland Zoo was founded in 1922 by naturalist Henry A. Snow. In 1936, Henry's son, Sidney, established the nonprofit organization East Bay Zoological Society, which was originally known as the Alameda County Botanical and Zoological Society. The East Bay Zoological Society operated and managed the Zoo for the City of Oakland from 1982 until August 2017, when it was renamed the Conservation Society of California to better reflect the Zoo’s evolving purpose and mission in its commitment to conservation.
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