Multi-Line Representative

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General Description: 

To work as an employee of a State Farm independent contractor agent assisting the agent in marketing State Farm products and

services and in providing quality service to State Farm customers.

Typical work hours to include: M-F 8:30-6:00, every other Saturday 9-1, evenings and weekends as needed for special events

Work Experience: 

 Experience in sales desirable.

 Experience in customer service required.

 Experience with computer software required.

 Knowledge of personal lines insurance products desirable.

Skills/Abilities

 Strong listening, oral and written communications skills.

 Ability to take initiative and act effectively both individually and as a member of a team.

 Ability to learn and apply product, industry and market knowledge to provide suitable recommendations to potential and existing

clients.

 Ability to pay close attention to detail and accuracy.

 Ability to create and maintain professional business relationships with prospects, policyholders, co-workers and associates

within the State Farm organization.

 Proven track record of trustworthiness, dependability and ethical behavior.

 Ability to handle multiple tasks and maintain strong organization skills.

 Ability to accept criticism, maintain composure and deal calmly with high-stress situations.

 Ability to actively look for ways to help people and consistently exceed customer expectations.

 Ability to remain positive and maintain progress towards a goal in spite of obstacles and adversity.

 Ability to utilize windows based computers and multiple software packages efficiently.

Job Related Training Requirements: 

Successfully complete and maintain all company, state and federal requirements (licenses) to market and service designated State

Farm products.

Duties and Responsibilities

 Contact leads and prospects to generate interest in and sales of State Farm products

 Conduct needs based appointments with prospects and policyholders to present products

 Accurately prepare forms, policies and endorsements when required

 Provide prompt, professional customer service

 Follow-up with customers and keep agent informed, in a timely fashion

 Meet production and customer service goals set by the agent

 Participate in industry and State Farm trainings, as requested

 Utilize agency and State Farm computer applications, as required

 Perform other related duties as assigned by the agent