Job Summary
Job Description
General Description:
To work as an employee of a State Farm independent contractor agent assisting the agent in marketing State Farm products and
services and in providing quality service to State Farm customers.
Typical work hours to include: M-F 8:30-6:00, every other Saturday 9-1, evenings and weekends as needed for special events
Work Experience:
Experience in sales desirable.
Experience in customer service required.
Experience with computer software required.
Knowledge of personal lines insurance products desirable.
Skills/Abilities
Strong listening, oral and written communications skills.
Ability to take initiative and act effectively both individually and as a member of a team.
Ability to learn and apply product, industry and market knowledge to provide suitable recommendations to potential and existing
clients.
Ability to pay close attention to detail and accuracy.
Ability to create and maintain professional business relationships with prospects, policyholders, co-workers and associates
within the State Farm organization.
Proven track record of trustworthiness, dependability and ethical behavior.
Ability to handle multiple tasks and maintain strong organization skills.
Ability to accept criticism, maintain composure and deal calmly with high-stress situations.
Ability to actively look for ways to help people and consistently exceed customer expectations.
Ability to remain positive and maintain progress towards a goal in spite of obstacles and adversity.
Ability to utilize windows based computers and multiple software packages efficiently.
Job Related Training Requirements:
Successfully complete and maintain all company, state and federal requirements (licenses) to market and service designated State
Farm products.
Duties and Responsibilities
Contact leads and prospects to generate interest in and sales of State Farm products
Conduct needs based appointments with prospects and policyholders to present products
Accurately prepare forms, policies and endorsements when required
Provide prompt, professional customer service
Follow-up with customers and keep agent informed, in a timely fashion
Meet production and customer service goals set by the agent
Participate in industry and State Farm trainings, as requested
Utilize agency and State Farm computer applications, as required
Perform other related duties as assigned by the agent
Business Overview