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Business Analyst
San Francisco-Marin Food Bank

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Business Analyst

San Francisco-Marin Food Bank

Job Summary

Job Type
Job Last Posted
Job posted 9 days ago
Job Role
Finance Analyst
Employer's Industry

Job Description

Are you a skilled Analyst who believes in lending your skills to end hunger? If so, consider being the Business Analyst for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a Business Analyst to help with overseeing data architecture of its ERP that delivers against the organizations mission to end hunger. See the job description below and apply today if you would like to join us in our mission to end hunger.


Work with key stakeholders to align the business needs of the Food Bank and the functionality and data architecture of its ERP (Microsoft Dynamics NAV 2016) and associated databases including a SQL data warehouse. Implement process improvements to increase efficiencies by utilizing new or additional features within the applications ecosystem. Create reports and queries using tools such as Jet Reports/Jet Analytics. Support various departments with their ERP use and act as a liaison between functional teams, the IT department, and external vendors as needed for emerging business needs, projects, and troubleshooting. Coordinate with external vendors responsible for ERP system customizations, upgrades, and Tier 2 user support. Prepare process and user training documentation and provide end-user training.


  • Coordinate all aspects of ERP database operations, including implementation, custom design, and development (executed by external vendor), user security, documentation, etc.
  • Work with internal stakeholders to understand business requirements, define scope of potential changes, propose technical and/or process options, create and deploy selected solutions.
  • Troubleshoot user issues; work with external vendor on resolution if needed.
  • Develop and maintain system documentation, including documentation of any custom code or integrations, system logic and flow charts, and version upgrades.
  • Work with stakeholders to develop training materials and conduct user training.
  • Directly manage vendor relationships including Dynamics NAV VAR and third-party vendors.
  • Develop and publish standard reports. Work with users to develop ad-hoc reports and queries. Experience with Jet Reports preferred.
  • Develop and maintain a broad understanding of organizational processes, procedures, challenges, and initiatives. Propose and implement data base tools and procedures to support those organizational needs.
  • Provide technical knowledge and implementation support for integration of the ERP with other systems.
  • Maintain peer relationships with other food banks, represent organization in Operations & Technology Consortium, advise senior leadership on network-wide issues related to areas of focus and expertise.
  • Other duties as assigned


  • Combination of education and relevant experience sufficient to perform essential duties.
  • 2-5 years’ experience with finance, operations, and inventory transactions and procedures in an ERP system
  • Understanding of database theory, programming logic, and business procedures.
  • Demonstrated analysis skills including expert-level proficiency in Excel; proficiency in other Microsoft Office Suite applications
  • Strong organizational skills with ability to utilize initiative and judgment in juggling multiple responsibilities in a dynamic, rapidly changing environment
  • Demonstrated ability to be thoughtful and innovative in analyzing organizational needs and communicating complex data and systems solutions to stakeholders.
  • Professional, accountable, and results-oriented with the ability to work independently while supporting multiple stakeholders
  • Proven ability to work remotely
  • Experience with Microsoft SQL
  • Experience in object-oriented programming environment helpful (preferably Visual Basic)
  • Ability to work and interact well with individuals (staff, volunteers, and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment
  • Comfortable and well-versed in interacting with a broad range of end users with varying technical abilities.
  • Preferred experience with Food Banking, food industry, supply chain or related inventory/warehouse environments
  • Excellent written and verbal communication skills
  • Interest in hunger or food issues


(The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

ENVIRONMENT: Standard office

FINGER DEXTERITY: Requires typing on standard computer.

TALKING: Ability to speak on phone and face to face.

HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Frequent and regular movements using the wrists, hands, and fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to view computer screens and documents.



REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to interpret instructions.

MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.

LANGUAGE ABILITY: Fluency in English. Demonstrated excellence in writing and editing.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Business Overview

Our Story

We’re a team of more than 140 dedicated, inspired people working together to end hunger in San Francisco and Marin. This year, we will distribute 48 million pounds of food – enough for more than 107,000 meals each day. We partner with more than 450 organizations – including 240 neighborhood pantries – to distribute food to low-income residents. Each week, more than 144,000 people are served by our programs. We’re serious about the mission, and also committed to building a terrific place to work. We thrive in an environment that fosters collaboration, leadership, excellence, accountability and respect. If you would like to be a part of building a community where nutritious food is available to all, please consider joining us.


Culture & Perks

Community Oriented
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