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Customer Service Representative
Briq Insurance

Details (optional)

Customer Service Representative
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Briq Insurance
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Job Summary

Wage
$18-20 per hour + Tips/Bonus
Job Type
Full-time
Job Last Posted
Job posted 7 hours ago
Job Role
Customer Success, Insurance
Job Schedule
Afternoons, Mornings, Weekdays

Job Description

Job Overview:

  • This person will support the sales staff/agent(s) by providing accurate quote proposals and outstanding customer service to prospects and clients.

Duties and Responsibilities:

  • Customer Service to include answering phones and helping clients solve issues, process endorsements, and provide professional advice.
  • Maintain thorough understanding of the insurance markets and the company’s policies. Be willing to call to get answers or solve problems on behalf of the clients.
  • Provide accurate quotes and proposals to the sales staff.
  • Review and process documentation as needed, including new business apps, changes to current policies, quoting for prospective business and then filing appropriately, keeping information confidential.
  • Process daily downloads from insurance companies by attaching to files and making sure the info is accurate.
  • Follow up on all changes or company and/or customer requests and thoroughly document for future reference.
  • Cover for fellow employees during personal leave situations. (flexibility with hours worked)

Qualifications:

  • Receive and maintain license in property/casualty insurance.
  • Customer service skills that keep the clients happy and content and confident that we are working in their best interest.
  • Positive and outgoing, not easily frazzled – sense of humor
  • Ability to adapt to changes in software or office policies when needed.

Business Overview

Team Size

1-10 team members

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