Job Title: Customer Service, Sales & Marketing Support
Reports to: Operations
Effective Date: ASAP
Part Time: $20 per hour with growth potential
Galanter & Jones is a small, family-run business that makes the world’s finest heated furniture! Our shop is located in the Bayview district of San Francisco and this is where we make the majority of our furniture and meet with clients. We are looking for a part-time Customer Service and Sales & Marketing Support team member. The ideal candidate is friendly, organized, efficient, reliable, flexible, and a team player. This is an integral position that provides a great opportunity to grow with the company.
Communicate with clients regarding everything from detailed product information to delivery timelines. This is a high touch position that requires good communication skills! Our customers are very important to us and we treat them well. You’ll answer customer questions and are the voice behind our web-based chat. When clients want to visit our showroom, you schedule the appointment and meet with them. Upbeat professionalism is key as is attentiveness, ability to read customers, a positive attitude, patience, and time management skills.
You will report to the Business Operations person but work closely with everyone at G&J. We’re a small team and everyone pitches in! •
Some evenings, weekends and travel may be required
Qualifications Customer Service experience required. Excellent written & verbal communication skills are a must. We use Gmail and Google Drive and you must have these skills.
Familiarity with HubSpot, Quickbooks, Dropbox, Tidio, and Slack is a plus
A little background about our company: Galanter & Jones is a design + fabrication studio in San Francisco by brother / sister duo Aaron and Miranda Jones. Founded in 2012, we debuted with a line of heated outdoor seating. Smooth and warm like a rock set out in the sun, our pieces are comfortable, durable and beautiful, and completely change the way people experience the outdoors. We have been featured in a variety of publications including Elle Decor, House Beautiful and Dwell, and earned "Best Outdoor Furniture" at Dwell on Design 2015. Our clients include interior designers, landscape architects, and a portfolio of residential, hospitality, and commercial spaces.
Galanter & Jones is a design + fabrication studio run by brother/sister duo Aaron and Miranda Jones. Founded in 2012, we debuted with a line of heated outdoor seating, the first of its kind.
Smooth and a warm like a rock set out in the sun, our pieces are comfortable, durable and beautiful. Many have said they are as relaxing as being in a hot tub without having to get wet. They completely change the way people can experience the outdoors while simultaneously offering an elegant solution to traditional outdoor heating methods.
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