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Client Service Administrator - Fine Art Auction House
Bonhams

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Client Service Administrator - Fine Art Auction House

Bonhams
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Job Summary

Wage
$17 per hour
Job Type
Full-time
Job Last Posted
Job posted 12 days ago
Job Role
Customer Services, Art Gallery Administrator
Employer's Industry
Arts & Entertainment
Job Schedule
Evenings, Afternoons, Mornings, Weekends, Weekdays

Job Description

We are seeking outgoing and personable Client Service Administrators to join our Los Angeles based team on a full-time basis to provide an outstanding experience to our clients and visitors.Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

 

In this role you will:

• Oversee the front desk and ensure that the lobby area is always clean and tidy
• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries
• Stay informed and aware of the preview and auction schedule for each of our locations
• Service client queries by phone, team email inbox, and in person, quickly and accurately
• Maintain the appearance of our public areas and meeting rooms
• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries
• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file
• Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary
• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections
• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions
• Maintain a supply of current auction catalogs at the front counter
• Oversee the opening and closing of the lobby daily
• Support new hire and ongoing training initiatives
• Be available and interested in assisting with ad-hoc projects as they arise

 

Qualifications:
• Prior experience in a busy customer service environment is a must
• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people
• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
• A genuine interest and general knowledge of art history and art market
• Have thorough knowledge of Microsoft/Outlook and database systems
• Foreign language(s) a plus: Mandarin or Cantonese preferred
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends
• Be available to start immediately 

Business Overview

Our Story

 Bonhams has a heritage and reputation for connoisseurship and bespoke service known throughout the world. Founded in London in 1793, we are the sole remaining international auction house that is privately owned and in British hands. We hold more than 400 specialist sales a year in 60 different categories at our flagship salerooms in London, New York, Los Angeles, and Hong Kong. 

Why Work With Us?

Bonhams is a privately owned international auction house. Founded in 1793, it is one of the world's largest and most renowned auctioneers of fine art and antiques, motor cars and jewelry.

Team Size

11-50 team members

Links

Culture & Perks

Benefits
Mentorship
Workplace
Creative
Fast-paced
Fun
Mission Driven
Professional
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This job allows 1-Click Apply. Click here to unlock 1-Click Apply and complete this application.
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