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Floor Manager
Oaktown Spice Shop

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Floor Manager
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Oaktown Spice Shop
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Job Summary

Wage
$19 per hour
Job Type
Full-time
Job Last Posted
Job posted 20 days ago
Job Role
Retail Manager
Employer's Industry
Food & Hospitality, Retail
Job Schedule
Evenings, Afternoons, Mornings, Weekends, Weekdays

Job Description

ABOUT US

At Oaktown Spice Shop, we offer customers the freshest, most delicious, high-quality spices and hand-mixed spice blends in the Bay Area. Our apothecary-style shop feels authentic and unique, with a focus on the craft of great food, adding to customers’ enjoyment of the shopping experience and increasing their enjoyment of home cooking. For our wholesale and restaurant customers, we also provide quicker and more responsive service than our competitors. Our staff members’ love of cooking and spices creates a personal, expert-inspired experience that helps our customers discover what remarkable dishes to make for dinner in a fun and enriching way.

ABOUT YOU

The floor manager is an exceptionally warm, creative and hard-working person committed to our mission of delivering the best quality with the highest level of hospitality. They are dedicated to our goals of nurturing a diverse, equitable and inclusive workplace for all. We believe teamwork and a natural desire to be of service are two of the cornerstones of our success. We want people to feel great working here, so we need a capable and culture-driven leader to help us accomplish this goal. The floor manager assists the store manager in supervising and supporting a team of spice associates. 

KEY DUTIES (include, but not limited to)

  • Assist store manager with providing a strong leadership presence on the floor, ensuring that front-of-house production tasks are prioritized, organized and executed every day
  • Manage and train spice associates, including temporary seasonal staff
  • Offer feedback to spice leads and spice associates as needed
  • Work with the store manager to create a culture of trust and hard work where no problem is unsolvable and people feel proud every day of what they’ve accomplished
  • Celebrate the diversity of the team and customers and actively work to create a more inclusive and equitable workplace
  • De-escalate tense or difficult situations with customers and staff if needed
  • Help the store manager ensure that the shop is clean, well-organized, properly stocked, and that products are attractively displayed
  • Ensure that customers feel cared for – they are greeted, assisted, valued for their diversity and get their questions answered. 
  • Assists the store manager in assigning foodservice, restaurant and special orders and ensuring their accuracy and timeliness
  • Enforces the use of organizational systems to ensure that workflow is smooth and efficient
  • Helps store manager maintain controls over cash
  • Corresponds with customers via email and phone
  • Prepares, troubleshoots and ships mail orders
  • Opens and closes the store as needed
  • Assists store manager, operations manager, and director of operations with developing and updating systems, stocking lists, labels, training guides and operations manuals

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

MINIMUM QUALIFICATIONS:

  • Leadership experience
  • Ability to develop and motivate a team
  • Experience working with diverse teams
  • Excellent organization and time-management skills
  • Able to handle critical customer situations with ease
  • Ability to thrive in a fast-paced environment
  • Embraces a culture of learning and advocacy
  • Has lived experiences with people from different backgrounds
  • Practices anti-racism
  • Availability to work weekends, evenings and holidays and adhere to a blackout period from the day after Thanksgiving until Christmas Eve
  • Seeks out feedback and is excited about self-growth and improvement within the context of the job
  • Resourceful problem-solver and strong ability to resolve issues in the moment
  • Passion for food and cooking 

PREFERRED QUALIFICATIONS:

  • Food-related work experience
  • Experience in retail or foodservice management

ADDITIONAL PHYSICAL REQUIREMENTS

  • Occasionally requires the ability to move, lift, carry, pull or push heavy objects or materials
  • Lift up to 50 pounds unassisted
  • Must be able to stand for 8+ hours

COMPENSATION

Full-time: This is a full-time, hourly position. We offer benefits including health insurance, dental, sick time, paid time off and matching retirement savings.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Business Overview

Our Story

Oaktown Spice Shop is a joyful stop on the errand routine. Customers can step into a beautiful, nostalgic and aromatic world, smell their way through glass jars of spices, have a conversation about their next meal with the staff, and find inspiration for their cooking.

The conversation may be about how to liven up the weekly baked chicken tradition. Other times, it’s about finding the elusive ingredients for a particular dish or cuisine, or learning how an unfamiliar spice can be used. Our shops are located in Oakland, California’s Grand Lake neighborhood and on Solano Avenue in Albany, California.

We focus on sourcing the absolute best-tasting version of each individual spice that we can find, which entails working with hundreds of different importers. We grind spices ourselves, in our shop, every week or two. This means the ground spices customers find at Oaktown are bursting with flavor and are far fresher than those found elsewhere.

Our spice blends are signature recipes, hand-mixed in the shop using our freshly ground spices. Some, like our Santa Fe Chili Powder, are our versions of well-known favorites, while others, such as the Grand Lake Shake or Umami Sea Salt, are our own inventions, born of curiosity and adventures in the kitchen.

Why Work With Us?

It's important to us to be good employers and provide good jobs. We offer medical and dental benefits as well as paid time off to our full-time employees. We have a matching retirement savings plan available to all our permanent hires.

Team Size

1-10 team members

Links

Culture & Perks

Ownership
Family Owned
Benefits
Retirement Benefits
Training
Perks
Casual Dress
Workplace
Community Oriented
Fun
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