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Office and Client Services Associate
Rebuilding Together Silicon Valley

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Office and Client Services Associate

Rebuilding Together Silicon Valley

Job Summary

Wage
$20-23 per hour
Job Type
Full-time
Job Last Posted
Job posted 21 days ago
Job Role
Administrative Assistant, Client Services
Employer's Industry
Nonprofit
Job Schedule
Weekdays

Job Description

This position supports the work of Rebuilding Together Silicon Valley and our mission of repairing homes, revitalizing communities, rebuilding lives.   

 · Respond to incoming visitors, phone calls, emails, and letters.  · Support the client application process: input all applications into database and conduct client review and screening processes, including telephone screenings, and ensuring timely collection of qualification documentation.  · Refer clients, as appropriate, to other services in the community. · Maintain applicant and volunteer database and coordinate information data entry. · Assist with processing vendor signoffs and checks. · Assist with processing assessments and environmental reviews  · Inventory and order office supplies and manage office equipment maintenance. •  Provide administrative support to the Executive Director and program staff. · Support Board of Director relations, meetings, activities, and events. · Support fundraising and volunteer appreciation activities. · Oversee maintenance and upkeep of office space, to include kitchen and mezzanine. · In coordination with program staff, support client and community facility outreach to partner organizations and community at large to secure client and facility applications-as needed.   · Provide IT support as needed. · Other duties as may be assigned.
  

 · Commitment to serve low-income homeowners and communities. · Impeccable organizational skills, significant attention to detail and follow-through, ability to work on multiple tasks in a growing and changing environment. · Ability to perform duties with minimum of supervision and able to complete projects from start to finish. · Strong customer service mindset with effective and diplomatic, yet supportive communication style. Professional phone manner with concise verbal skills. · Ability to be flexible, adaptable and maintain professional decorum under stress. · Ability to work with a diversity of people from various ethnic, socio-economic, and living environments. Willingness to work as a team with clients, volunteers, and staff.  · Ability to excel in a fast-paced, team orientated, small office environment and desire to work with volunteers who provide and need varying levels of support. · Strong writing and computer literacy with PC based MS Office programs. Familiarity with standard office equipment.  · Bi-lingual English/Spanish or English/Vietnamese preferred. · Minimum two years of customer service, social services, executive assistant, or related work experience.  · Education: College degree or commensurate experience.  

Full Time, non-exempt 40 hours a week with occasional evening and weekends to support program activities. Reports to Client Services Manager. Remote work is a possibility during the pandemic, but some in-office work would be required.   

Anticipated starting salary is $20.00/hour to $23.00/hour depending on experience. Benefits package includes: pro-rated medical, vision & dental insurance and PTO (Paid time off) leave. Dependent coverage may be elected at the employee’s own expense. In addition to PTO accrual, Rebuilding Together Silicon Valley recognizes 10 paid holidays.    

RTSV provides equal opportunity employment without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.   

To apply, email your cover letter (word or PDF document) summarizing your fit with qualifications, and experience along with a current resume to jobs@rtsv.org. Position is open until a qualified candidate is hired.   

Business Overview

Our Story

Who We Are

We believe that everyone deserves to live in a safe and healthy home. Through a vast network of volunteers, corporate sponsors, and sub-contractors, Rebuilding Together Silicon Valley (RTSV) provides critical home repairs to over 700 clients per year. In addition, we assist nonprofit organizations with facility maintenance and repairs so that they can dedicate their time and resources to helping our community.

What We Do

Since our establishment in 1991, Rebuilding Together Silicon Valley has renovated over 4,000 homes and community facilities. Our work preserves affordable housing by transforming homes and lives through critical repairs and accessibility modifications for low-income homeowners and community centers, at no cost to the service recipient. The majority of the low-income homeowners we serve are seniors and/or people with disabilities, who are physically and financially unable to maintain safe and healthy living conditions for themselves and their families. Our impact extends beyond the individuals served to revitalize and stabilize vulnerable neighborhoods in our community.

Repair and maintenance work for nonprofit facilities assists these organizations to direct their resources to help our community. Each fall and spring during our Rebuilding Days, we gather donated materials and rally hundreds of volunteers to help repair and rehabilitate homes and nonprofit facilities. Our program provides both major and minor repairs and renovations that result in life-changing improvements for the homeowners and organizations served.

How We Do It

We are able to provide all of our services, at no cost to the recipient, by utilizing volunteer labor and donated and reduced cost supplies and materials. Most of the work is completed by community volunteers who generously donate their time and talents to help out. These volunteers come from businesses, faith communities, construction teams, and service groups. By leveraging these resources we are able to produce $8 of repairs for every $1 donated. Since 1991, Rebuilding Together Silicon Valley has brought joy to hundreds of homeowners. Here’s a quick look at our community impact.

Why Work With Us?

Help us be a champion for our neighbors in need and fulfill our vision of safe homes and communities for everyone. Our Mission: Repairing homes, revitalizing communities, rebuilding lives.

Team Size

11-50 team members

Links

Culture & Perks

Benefits
Health Benefits
Paid Time Off
Retirement Benefits
Training
Perks
Casual Dress
Parking Provided
Pet Friendly
Team Events
Workplace
Collaborative
Community Oriented
Fun
Mission Driven
Work-life Balance
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