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Membership Engangement Representative
California Medical Association

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Membership Engangement Representative
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California Medical Association
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Job Summary

Wage
$55k-70k per year
Job Type
Full-time
Job Last Posted
Job posted 12 days ago
Job Role
Health Administration, Business Engagement Manager
Employer's Industry
Education

Job Description

TITLE: Membership Engagement Representative

LOCATION: Sacramento

DIVISION: Membership

EXEMPTION STATUS: Non-Exempt

REPORTS TO: Director of Membership Engagement

POSITION SUMMARY: The Membership Engagement Representative is the front-line interaction point between CMA and California’s physicians, administrators and medical staff. Ensuring accurate, timely and efficient customer support, responding to customer inquiries in a manner that supports the achievement of CMA goals, and understanding customer requirements to maintain and grow membership participation and retention, are critical aspects to the role. This role requires strong customer service and account management skills, with the ability to engage with prospective customers on the value of CMA membership and associated services.

DUTIES/RESPONSIBILITIES:

  • Research and resolve issues/complaints and determine appropriate resolution(s)
  • Solve problems and assists with issues that may not fit the “cookie-cutter” solution
  • Effectively educate and influence customers and prospective customers on the value and benefit that CMA offers through its products, services, and solutions
  • Identify customer trends and communicate to appropriate stakeholders and leaders; suggest necessary corrections, changes, or solutions
  • Appropriately elevate situations that could have organization wide impacts
  • Create solid business relationships and build rapport with prospective accounts and/or customers
  • Maintain current working knowledge on existing and new products/services, value propositions, and other general information to ensure accurate information is provided
  • Actively pursue and acquire new membership through outbound coordinated campaigns
  • Interact with CRM to track activity and source data relevant to customer and prospect interactions

KNOWLEDGE/EXPERIENCE/EDUCATION:

  • Excellent written and verbal communication, presentation skills and ability to build relationships Competency in Microsoft applications including PowerPoint, Word, Excel, and Outlook
  • 1-2 years experience producing sales in an outbound capacity
  • Demonstrated ability to thrive in a team environment
  • Strong organizational and time-management skills demonstrated by ability to meet activity targets and perform sales processes that produce predictable results
  • Proficient with CRM technology

PHYSICAL REQUIREMENTS: Work extended hours or on the weekends as needed. Minimal travel required. (This job description reflects the general level and nature of the job. It is not intended to be all inclusive)

Please forward cover letter, resume, and salary requirements 

Business Overview

Our Story

The California Medical Association (CMA) is a professional organization representing California physicians. The association was founded in 1856 by a small group of physicians who understood it was their duty to fight for their patients and profession. Confronted with the challenges of rampant quackery, epidemics of contagious disease, and a desperate need to establish standards for the profession, physician leaders of the time called upon their colleagues to help them form the Medical Society of the State of California (as it was called back then) “to develop, in the highest possible degree, the scientific truths embodied in the profession.”

For more than 160 years, CMA has pursued its mission to promote the science and art of medicine, protection of public health and the betterment of the medical profession. In recent history, CMA has contributed significant value to its more than 48,000 members with comprehensive practice tools, services and support including legislative, legal, regulatory, economic and social advocacy.

Moving forward, California physicians are looking to CMA to further reduce administrative burdens in their practices, support them in providing quality care and ensure they thrive amid industry consolidation. To best meet these needs, CMA has refined its value proposition to emphasize physician empowerment to lead the transformation of the health care system. CMA has released an ambitious 2020-2025 strategic plan that will empower physicians to lead and transform the health care system.

To learn more about the California Medical Association, please visit our website at https://www.cmadocs.org/careers or https://youtu.be/f6yLGNuzutU.   

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