TITLE: Membership Engagement Representative
EXEMPTION STATUS: Non-Exempt
REPORTS TO: Director of Membership Engagement
POSITION SUMMARY: The Membership Engagement Representative is the front-line interaction point between CMA and California’s physicians, administrators and medical staff. Ensuring accurate, timely and efficient customer support, responding to customer inquiries in a manner that supports the achievement of CMA goals, and understanding customer requirements to maintain and grow membership participation and retention, are critical aspects to the role. This role requires strong customer service and account management skills, with the ability to engage with prospective customers on the value of CMA membership and associated services.
PHYSICAL REQUIREMENTS: Work extended hours or on the weekends as needed. Minimal travel required. (This job description reflects the general level and nature of the job. It is not intended to be all inclusive)
Please forward cover letter, resume, and salary requirements
The California Medical Association (CMA) is a professional organization representing California physicians. The association was founded in 1856 by a small group of physicians who understood it was their duty to fight for their patients and profession. Confronted with the challenges of rampant quackery, epidemics of contagious disease, and a desperate need to establish standards for the profession, physician leaders of the time called upon their colleagues to help them form the Medical Society of the State of California (as it was called back then) “to develop, in the highest possible degree, the scientific truths embodied in the profession.”
For more than 160 years, CMA has pursued its mission to promote the science and art of medicine, protection of public health and the betterment of the medical profession. In recent history, CMA has contributed significant value to its more than 48,000 members with comprehensive practice tools, services and support including legislative, legal, regulatory, economic and social advocacy.
Moving forward, California physicians are looking to CMA to further reduce administrative burdens in their practices, support them in providing quality care and ensure they thrive amid industry consolidation. To best meet these needs, CMA has refined its value proposition to emphasize physician empowerment to lead the transformation of the health care system. CMA has released an ambitious 2020-2025 strategic plan that will empower physicians to lead and transform the health care system.