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Customer service
Rankin County

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Customer service

Rankin County

Job Summary

Job Type
Full-time
Job Last Posted
Job posted 21 days ago
Job Role
Administrative Assistant, Accounting Manager
Employer's Industry
Human Resources, Sales & Marketing

Job Description

 We are hiring a Customer Service Representative to manage customer  queries and complaints. You will also be asked to process orders,  modifications, and escalate complaints across a number of communication  channels. To do well in this role you need to be able to remain calm  when customers are frustrated and have experience working with  computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Business Overview

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