Under the supervision of the Senior Director of Interim Housing, the Associate Director of Navigation Centers assists in providing leadership, direction and support to Navigation Center Leadership, and maintaining administrative and regulatory functions for ECS’s Navigation Centers.
The Associate Director of Navigation Centers assists the Senior Director of Interim Housing in exploring new strategic initiatives that may lead to additional or improved programming.
As assigned, the Associate Director of Navigation Centers may represent ECS at meetings, community groups, and other organizational matters affecting Navigation Center programs.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Oversees ECS Navigation Center programs working with partner agencies.
2. Collaborates with and Supervises the Navigation Center Site Managers and Support Services Managers.
3. Fosters innovative thinking, cooperation, collaboration and service integration among staff and Leadership.
4. Provides advice and counsel to Site Manages regarding the resolution of internal complaints filed by guests.
5. Ensures compliance with community meetings and Client Satisfaction Surveys.
6. Assists the Senior Director of Interim Housing in the implementation of emerging policies, standards, procedures, and service delivery elements.
7. Assists the Senior Director of Interim Housing in developing training activities; finds training presenters as needed.
8. Provides case management related training of Navigation Centers’ case management teams and operational staff, including creating training manuals.
9. Ensures clinical support and training working with the contracted Clinical Supervisor in areas of competence in working with at-risk homeless populations and provides resources for crisis intervention, advocacy, conflict resolution and behavioral health assessments, including building new relationships with partnered and outside agencies
10. Together with the controller’s office, assist the monitoring and reporting of data collection procedures associated with ECS needs and funding for City contracts in client/participant files, and Navigation Center’s database regarding demographic data and services provided to clients/participants.
11. Participate in weekly Navigation Centers meeting/case conference.
12. Together with HSH, identifies barriers and advocates for system change and documents progress for clients to receive CAAP benefits.
13. Ensures Guest/Client grievances are properly responded to and timely.
14. Assists the Site Managers in responding to Denial of Services and Shelter Monitoring Committee complaints.
15. Assists the Site Managers or Support Services Managers to prepare for and/or attend mediations, hearings, and arbitrations as needed.
16. Monitors timely response, reviews, edits, Critical Incident Reports prior to submission.
17. Works with Site Manager and Support Services Manager in reviewing and approving Reasonable Accommodations for Navigation Center guests.
1. Oversees property concerns inclusive of renovations in collaboration with the Site Manager, Facilities Staff, City Maintenance Technician, and outside vendors (where applicable) in ensuring that facilities and equipment are kept in safe, clean, healthful and attractive condition.
2. Works collaboratively with assigned City Engineering staff to resolve maintenance issues. Tracks all maintenance requests and follow-up as necessary.
1. Participates in identifying, interviewing, and on-boarding new staff.
2. Assists Human Resources Leadership in conducting investigations.
3. Participates in regular meetings of ECS’s Directors and Managers, and may attend meetings of the Board of Directors, if requested.
4. In the absence of or in partnership with the Senior Director of Interim Housing, represents ECS to neighborhood and community organizations, networks, and coalitions to encourage positive and collaborative working relationships, to influence favorable Navigation Center policy and practice, and to improve service delivery; and encourages appropriate staff participation in same.
5. Compiles documentation related to audits and scheduled reports for the Navigation Centers in partnership with the Senior Director of Interim Housing.
Fiscal and regulatory
1. Assists the Senior Director of Interim Housing in the effective financial management of programs and stewardship of Department-related assets.
2. Assists Senior Director of Interim Housing in maintaining compliance with program contracts and regulatory agreements.
3. Responds timely and professionally to public and regulatory inquiries.
May perform other duties as required for successful operation of the Navigation Centers.
1. Bachelor’s degree required, with master’s degree in social work, nonprofit or public administration or related field preferred.
2. Possess a good working knowledge of and a sensitivity to individuals with substance abuse and/or mental health issues such as: PTSD, psychosis, borderline behaviors, bi-polar, etc.
3. Progressively responsible management experience in one or more nonprofit organizations serving low-income, high-need populations, with strong preference that the work be with homeless adults.
4. Strong experience working with diverse client and staff populations, and demonstrated cultural competence.
5. Knowledge of and commitment to harm reduction principles and practice.
6. Working knowledge of crisis intervention principles and techniques, as well as a strong knowledge of social services and mental health resources for low-income individuals.
7. Working knowledge of funding sources, both public and private, for homeless services.
8. Healthy work ethic that models professional conduct at all times, including establishing and maintaining healthy boundaries.
9. Excellent written, verbal and interpersonal communication skills.
10. Highest integrity, dependability and credibility.
11. Collaborative work style, initiative and flexibility.
12. Ability to maintain focus on organizational vision while attending to necessary and appropriate details.
13. Respect for and identity with the mission and values of Episcopal Community Services.
• Must secure and pass finger image screening, background check, and annual TB screenings.
ECS celebrates diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.
Our Mission: Episcopal Community Services of San Francisco (ECS) helps homeless and very low-income people every day and every night obtain the housing, jobs, shelter, and essential services each person needs to prevent and end homelessness.