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General Manager - Historic Bar, Hotel & Restaurant
Smiley's Schooner Saloon & Hotel

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General Manager - Historic Bar, Hotel & Restaurant

Smiley's Schooner Saloon & Hotel

Job Summary

Job Type
Job Last Posted
Job posted 21 days ago
Job Role
Food & Beverage Manager
Employer's Industry
Food & Hospitality

Job Description

Smiley’s Saloon in Bolinas has been in continual operation since 1851 and is a popular gathering place for loyal customers, both local and visiting. In Summer, 2020 we will complete a major restoration of this historic establishment, which includes the addition of a new commercial kitchen and back-of-house facility. Smiley’s includes a seven room hotel, full bar and serves as a music and entertainment venue up to 5 nights per week.

In June, 2020, we will be launching a new Mexican-inspired fast casual food concept. We are seeking an experienced General Manager to lead the business into this new exciting era, ensuring that excellent new food offerings are integrated with the hotel and bar experience.

Smiley’s is dedicated to environmental sustainability, community engagement, and we support Independent Musicians as positive change-makers. Our new GM will have a very public and prominent role in stewarding the Smiley’s legacy and it’s future.

Responsibilities of this job will include to:
~ Direct operations of all aspects of the business, in coordination with ownership and other leadership (EC, accounting firm, bar and assistant managers).
~ Perform hands-on work on an ongoing basis to ensure proper employee training, respond to customer service needs, and otherwise role-model appropriate behaviors in the business.
~ Control day-to-day operations by scheduling and monitoring labor, closely monitoring and analyzing product inventory and costs, and overseeing each department of the business.
~ Monitor and ensure appropriate staffing levels to minimize cost and increase productivity, while ensuring an excellent guest experience. Recommend staffing changes as needed, maintain and enforce proper time-keeping policies and procedures consistent with wage and hour regulations, recruit and hire staff, coordinating with ownership and EC on kitchen staff hiring.
~ Lead the staff, including recognizing and motivating members of the team and coaching and training the team for operational excellence.
~ Ensure compliance with all health and safety codes.
~ Control Profit & Loss (i.e., budget attainment both revenue and labor) by following cash control, security procedures, maintaining inventory, managing labor, and reviewing any financial reporting or goals.
~ Use incentives, training and discipline as necessary to ensure company standards are met by all staff.
~ Guarantee 100% customer satisfaction by auditing menu items and service performance and monitoring hotel conditions and experience.
~ Ensure a safe work environment and customer experience.
~ In coordination with ownership and legal council, assist with updating company guidelines and Employee Manual as necessary. Manage and train staff in compliance with company guidelines and relevant law.
~ Maintain strong leadership and management skills to work with a variety of employees at different skills levels and varied backgrounds.
~ Investigate and resolve complaints concerning guest experience.
~ Ensure and maintain compliance with all health and safety regulations.
~ Assist with marketing, advertising, and events or promotions.
~ Receive products, verify invoices and freshness of merchandise as directed.

Our ideal candidate will have the following experience and skill set:
* A minimum of 10 years in upscale high-volume or casual restaurant with Manager, General Manager, or Director level experience.
* Experience with hotel management.
* Local market experience preferred.
* P & L and COGS experience and history of interaction with Accounting personnel.
* Experience with inventory management using up-to-date software.
* Strong organizational skills and ability to prioritize and meet deadlines.
* Team player with a positive attitude and problem-solving skills.
* Demonstrated working knowledge of local and state employment laws
* Excellent written and verbal communication, customer service and dispute resolution skills.
* Strong working knowledge of Toast, or other comparable POS, as well as strong Microsoft Excel and computer skills.
* Ability to work weekends and holidays.
* Self-starter, independent thinker, cool under pressure, with demonstrated business problem solving, reasoning, motivating, and organizational abilities.
* Servsafe Manager Certified.
* Passion for music and sensitivity to operating in a close-knit community development.

Compensation & Benefits
* Competitive Salary Based on Experience.
* High profile position in an iconic establishment.
* Positive & professional working environment at a historic, woman-owned business
* Employer contribution to health benefits for full time employees.
* Bonuses tied to achievement of target “prime” metrics.

To Apply: Email cover letter, resume and 3 references - INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED

Business Overview

Our Story

Walk into Smiley’s Schooner Saloon and you step into history! Under many names and owners, the Schooner Saloon has outlasted a plethora of saloons that served Bolinas since the mid-1800s when today’s Wharf Road was a bustling business center where schooners and other boat traffic facilitated the local economy, traveling between Bolinas and the markets of San Francisco.

The saloon served its customers through the great earthquake of 1906, two World Wars, and a rapidly changing modern culture. The Temperance movements in the 1800s and the 1920s national Prohibition, attempted to enforce alcohol abstinence; but in the end, a good drink won out. The lively saloon is still a gathering place for characters of fame or infamy, local regulars and interesting visitors.

In the late 1800s it was Nils Odin’s Schooner Saloon and Odin, who lived next door, watched the settlement grow into a town and automobiles replace horses. Marion Bettencourt and his wife Ida owned the saloon and lived upstairs through the tough years of Prohibition and the Great Depression in the 1920s and 30s. A barber by trade, Bettencourt installed his barbershop in the front corner of the bar. Prohibition created a booming black-market for alcohol smugglers arriving by boat along Marin’s coast, monitored by The Bolinas Coast Guard crew. Local legend has it that the Schooner Saloon never missed a day of serving spirits in the back room.

The next owner, Mr. Langestin was also a barber. Then Ed Nott, a descendent of the Briones pioneer family of Bolinas took over in the 1940s. His focus was serving the hard-drinking, hard-working, deer-hunting locals. He called his saloon Ed’s Nott Inn, and often he wasn’t.

In 1955 Italian immigrant Ismaele (Smiley) Bianchini bought the saloon. He had been a successful restaurateur in San Francisco, but he was tired of retirement. He loved hunting and fishing, so the saloon became Smiley’s Bar and Bait Shop. He lived upstairs, had a big garden, added the motel rooms and knew just about everybody in town.

In 1966, Ray Gill and his wife became the owners and kept the name Smiley’s. Thanks to a loud conversation by developers overheard in the saloon in 1967, activists saved Bolinas Lagoon from becoming a yacht harbor with condos and casinos. In the 1970s, Bolinas had an interesting downtown triad: opposite Smiley’s saloon was Scowley’s café and Snarley’s deli.

The next owner, attorney Vernon Bradley added pizza to the saloon’s menu in the 70s. When Robert Glenn took over in the early 1980’s, the building was badly in need of repair. He handsomely restored the structure including rebuilding the long-missing upstairs front porch. Pulling up old flooring revealed many an unexplained oddity including someone’s glass eye.

Don Deane bought the saloon in 1990. Upstairs he produced the Coastal Post, a newspaper that never shied from local or world controversy. Downstairs, Deane turned the saloon into a destination for good music. Even midday, the raucous saloon patrons gave one an inkling of scenes from the town’s wild past.

A fresh era began in 2015 when Smiley’s Schooner Saloon was purchased by a team led by Leila Monroe, an environmental lawyer and surfer, whose parents formerly owned a small town saloon. The new owners kept the name and are dedicated to celebrating its storied past while making it a welcoming place for friends and strangers to mingle. Leila is passionate about supporting outstanding musicians, and Smiley’s now hosts artists ranging from local superstars to regional independent acts, to occasional larger names artists.

The continuity of this one business through more than 150 years of Bolinas life makes Smiley’s Schooner Saloon a window into history and a cornerstone of the town’s vibrant community.

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