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IT Manager
Joshua Aguilar

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IT Manager
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Joshua Aguilar
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Job Summary

$46 per hour + Tips/Bonus
Job Type
Entry-level, Freelancer, Full-time, Internship, Part-time
Job Last Posted
Job posted 21 days ago
Job Role
IT Support, Sales
Employer's Industry
Human Resources, Sales & Marketing
Job Schedule
Mornings, Afternoons

Job Description

  • Manage IT corporate systems and networks
  • Accountable for 24/7 support of core infrastructure, data and phone system
  • Advanced understanding and experience in installation, configuration and troubleshooting with various desktop operating systems such as Windows 7, Windows 10, & MAC OS’s in an enterprise environment.
  • Maintain internal server hardware to support business needs
  • Plan, organize, control and evaluate corporate IT infrastructure and help desk
  • Design, develop, implement, document and coordinate systems, policies, and procedures
  • Ensure security of data and network access
  • Proactively identify process inefficiencies and compliance issues and implement strategic solutions
  • Compliance of information security and control procedures
  • Collaborate on development and maintenance of IT policies and Business Continuity Plans with Development Operations team.
  • Manage IT service providers and vendors to ensure optimal contract value and execution
  • VOIP phone system maintenance and support
  • Develop ticketing dashboards to track KPI’s, workload and SLA compliance
  • Office network administration: Firewall, WAPs, VPN, DNS, switches
  • Experience supporting a variety of networked equipment: NAS, Linux machines, printers, VoIP phone systems, video conferencing
  • Experience in networking: Routers, VLAN, ISP management
  • Desktop administration, user management and cloud application administration
  • Compulsive documentation of processes, flows and systems
  • Strong desire for ensuring the highest levels of security, implementing comprehensive monitoring, creating backups/redundancies, researching best practices
  • Lead Global IT Services team including help desk, IT infrastructure (security, network, systems, hardware, software, telephony) and Cloud-based business application support.
  • Responsible for the overall effectiveness and efficiency of IT systems and operations to ensuring high levels of user satisfaction. Create, maintain, and enforce standards, policies and procedures.
  • Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
  • Adheres to the IT Infrastructure ITIL framework policies and procedures (including: incident, problem, change management) to ensure best-in-class user experience. Establishes KPI and SLA for driving the performance of IT services. Build systems and tools to monitor performance.
  • Provides thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvement.
  • Assesses the relative impact of IT industry trends to current and future enterprise infrastructure needs for the business.
  • Mentor, coach and build high-performing teams for world-class IT services organization.

Business Overview

Team Size

51-100 team members


Culture & Perks

Employee Owned
Family Owned
Child Care
Daily Meals
Mission Driven
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