Experience supporting a variety of networked equipment: NAS, Linux machines, printers, VoIP phone systems, video conferencing
Experience in networking: Routers, VLAN, ISP management
Desktop administration, user management and cloud application administration
Compulsive documentation of processes, flows and systems
Strong desire for ensuring the highest levels of security, implementing comprehensive monitoring, creating backups/redundancies, researching best practices
Lead Global IT Services team including help desk, IT infrastructure (security, network, systems, hardware, software, telephony) and Cloud-based business application support.
Responsible for the overall effectiveness and efficiency of IT systems and operations to ensuring high levels of user satisfaction. Create, maintain, and enforce standards, policies and procedures.
Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
Adheres to the IT Infrastructure ITIL framework policies and procedures (including: incident, problem, change management) to ensure best-in-class user experience. Establishes KPI and SLA for driving the performance of IT services. Build systems and tools to monitor performance.
Provides thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvement.
Assesses the relative impact of IT industry trends to current and future enterprise infrastructure needs for the business.
Mentor, coach and build high-performing teams for world-class IT services organization.