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Hospitality Attendant
Residence Inn

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Hospitality Attendant
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Residence Inn
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 26 days ago
Job Role
Hospitality Staff
Employer's Industry
Food & Hospitality

Job Description

Job Title: Hospitality Attendant

Overall Responsibilities

Greet guest within forty-five (45) seconds; ensure that a guest is given attentive service and is satisfied.

Essential Functions

  • Provide personalized service to all guests.
  • Regularly greet, communicate and converse with all guests in the gatehouse/lodge.
  • Set up and maintain the breakfast or social hour bar in an attractive looking, organized, clean and standardized presentation.
  • Continuously check food to ascertain that appearance, temperature, and portions are correct.
  • Know what products are served.
  • Be knowledgeable of all menu items, their garnish, contents, and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
  • Clear and clean tables as they are vacated.
  • Wipe up spills.
  • Remove trash.
  • Break down breakfast/social hour area. Return reusable food supplies to storage.
  • Clean and sanitize counters, floors, storage areas, utensils, equipment and common areas as specified.
  • Listen and respond to guest requests or concerns.
  • Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
  • The hotel functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, it is understood that business and weather determines the amount of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
  • Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing

Knowledge and Qualifications

  • Sanitation procedures
  • Food and Beverage Experience is preferred
  • Guest service skills
  • Ability to handle comments and suggestions
  • Problem solving skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.

The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Brand: Residence Inn
Address: 10 Skyport Dr San Jose, CA - 95110
Property Description: 122 - 10 Skyport Dr, San Jose, CA
Property Number: 122

Business Overview

Our Story

Located in the heart of the Silicon Valley, Residence Inn by Marriott�® San Jose Airport allows you to set a pace that suits you.

Just a light rail ride away from nearby attractions and entertainment venues with close proximity to downtown San Jose and the San Jose Convention Center. Whether you're with us for a few days, or a few months, enjoy spacious studio and one-bedroom suites with separate living and sleeping areas. A fully equipped kitchen is ready for your favorite meal along with complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Guests can also enjoy free hot breakfast to start mornings off right and a fitness center for strengthening your body and soul. Free Internet for connecting to work and staying focused and productive when it's essential.

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