*The following reflects essential functions for this role but does not restrict the tasks that may be assigned.
Culinary Operations Execution
Best-in-class experience execution –Responsible for supporting the execution of all Visitor’s Center activities and guest experiences
Support / Culinary Team Management—Support team oversite and line-management of food service and support employees
Menu and recipe execution
Guest Service Support—Daily check-ins with the Guest Services team, ensure priorities, timelines and desired outcomes are clear on an on-going basis
Standard Operating Procedures (SOPs) – Facilitate, manage and enforce Culinary and Food Service SOPs for the Visitor’s Centers that clearly define processes and procedures for operational activities
Accountability & Team Management—Ensure that all personnel are trained, and training logs must be maintained and monitored
Training & Food Service Standards—Responsible for ensuring that all personnel are certified according to necessary standards on food & service safety standards
Staffing Model & Coverage Execution—In conjunction with Culinary Team Manager, facilitate and manage seamless and effective staffing model ensuring coverage and on-call support
Training & education – Assist with educational programs, employee manuals in conjunction with training programs and key processes
Metrics and Analysis—Facilitate and manage best practices, systems, methodologies, key metrics to ensure guest satisfaction
POS System—Responsible for the POS & CRM Systems involving training, reporting and trouble shooting
Inventory – Assist in overall management of on-site culinary and culinary related inventory including inventory count and reconciliation on daily and monthly basis
Cross-Functional Inventory Reconciliation—Partners with Culinary Team Manager, finance and sales operations teams on the overall management of DTC inventory processes across warehouse locations
Education / Experience:
Proven record of setting and meeting objectives (both professional and personal)
Attention to detail in all activities
Experience leading groups and previous management of multiple direct reports
Creativity, enthusiasm, professionalism and proactive approach to problem solving are all essential attributes for success in this position.
Competencies & Attributes:
The ability to motivate staff and resolve customer service issues will be required daily.
Must be able to troubleshoot customer and employee problems and find consistent solutions.
Excellent quality standards related to culinary experience required.
Highest cleanliness and health standards required.
Excellent verbal and written communication skills.
Strong detail and multi-tasking skills.
Proficiency in systems and working knowledge of management tools including Microsoft Office Suite software, scheduling, inventory tracking, cash handling, and retail operations will all be needed to excel in this position.
This position requires flexibility and willingness to adapt quickly to changing priories.
Respectful and mature.
Willingness to embrace and practice the values and mission of Huneeus Vintners.
Solid wine knowledge is preferred.
Knowledge of DTC best practices is a strong plus.
· Ability to lift 50 lbs. and occasionally lifts 100 pounds.
· Ability to perform physically demanding tasks outdoors in changing weather conditions
· Ability to work a flexible schedule, including weekends, holidays and periodic overtime
· Able to stand for long periods of time
· Able to walk on flat and sloped terrain
· Must be able to easily walk 2 miles or more in unstable, uneven or wet conditions
· Requires the ability to sit bend, stoop, twist and walk over uneven surfaces for prolonged periods of time
Huneeus Vintners is a dynamic collection of premium wines/wineries. The portfolio includes Quintessa, Faust, Illumination; all produced in Napa Valley; Flowers Vineyard and Winery produced on the extreme Sonoma Coast. Most recently Leviathan, in Napa Valley and Benton-Lane located in the Oregon wine country joined our portfolio. We are singularly focused on producing the highest quality wines and promoting them through a committed distributor network to passionate restaurateurs and retailers.
Equal Employment Opportunity
Huneeus Vintners LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
We’ve been called wilderness winemakers, purists in our craft, and downright crazy for planting such temperamental grapes in our harsh environment. For nearly 30 years we’ve been growing Pinot Noir and Chardonnay on the rugged Sonoma Coast. It’s a challenge, but we think great things rarely come easy. Through all that time our goal has stayed the same — make exceptional wines with balance, elegance, and respect for the land. We believe nature knows best and that the less we interfere, the more the authentic voice of the land is allowed to emerge. We look at ourselves as facilitators, not manipulators. So we step back and let Mother Nature do what she does best — a mix of biodynamic and organic farming in the vineyard for healthy soil; and minimal intervention in the cellar to showcase the purity of the fruit and the beauty of the land.