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SF City Manager

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SF City Manager


Job Summary

Job Type
Full-time, Management
Job Last Posted
Job posted 21 days ago
Job Role
Operations Manager
Employer's Industry
Startups & Tech
Job Schedule

Job Description

OUR STORY Bolt is the world’s first platform offering logistics players smart Light Electric Vehicles as a Service. Bolt provides vehicles on flexible subscriptions which include vehicle servicing. Currently operating in Sydney, Melbourne, San Francisco and London, Bolt is an accessible, sustainable and efficient solution for the booming delivery sector, offering unrivalled features and services, including full maintenance and ongoing customer support.
The Bolt Bike is Bolt’s smart electric bike. It has been used by thousands of food delivery couriers globally riding for Uber Eats, Deliveroo, DoorDash, Postmates and more.Bolt was founded with the vision of supporting vulnerable gig economy workers in the food delivery sector. Our eBike is a safe, reliable and affordable electric vehicle which could help delivery people make more money using the best technology. Without the ability to take out loans or credit cards, these expensive utility vehicles are often out of reach for gig workers. Bolt’s low cost weekly subscription services and flexible week to week contracts give gig workers the financing solution they need. We are effectively a form of microfinance for them.

OUR PURPOSE We are transitioning billions of urban delivery miles from bikes, cars and trucks to smart Light Electric Vehicles, starting with e-bikes for food delivery. e-Bikes are more efficient, more sustainable and now, easily accessible through Bolt.

OUR VALUES Move fast, score goals, Seek honest feedback, respect the individual.
We’ve had explosive growth while building a cash generative business. We’re backed by top tier VC and highly respected angel investors. Now’s the time to join us on our journey to make 2-wheel electric vehicles accessible and affordable for everyone!

THE ROLE The City Manager role has a direct impact on the success of Bolt and is solely responsible for the success of Bolt in San Francisco.
This role requires a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Bolt is a new business and we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next. The problems you solve and the impact you have will shape how Bolt operates in the future (and future operations managers!).

KEY RESPONSIBILITIESBASED IN SAN FRANCISCO and responsible for BOLT SAN FRANCISCO operations in the following areas:

  • Strategy implementation and optimisation for your market
    • Operationalise Bolt hardware, software and product/pricing strategy and related initiatives, where required
    • Feedback effectiveness of strategy and improvement ideas, implementing those where required
    • Ensure city operations are standardised to global best practice and localised where directed to or where required
  • Operations and people management
    • Manage supply of vehicles and parts to ensure we are not supply constrained
    • Manage asset life of fleet in a way that maximises return on assets (i.e. reduce servicing costs, theft rates, optimise sale of older vehicles
    • Manage and develop teams within each city (city operations managers and associates, local marketing/sales teams and service providers)
    • Management scope next 12 months: Grow San Francisco and launch LA
  • Customer experience and retention
    • Collect rich data and insights from customers and develop state-wide and global initiatives which will drive customer experience and retention
    • Collaborate with cross-functional teams to optimise those initiatives
    • Identify local user needs and proactively search for new features/products which could improve rider experience
  • Business development and marketing
    • Execution and optimisation of local marketing and partnership strategies to drive rentals per week
    • Vendor and channel partners management and increasing business with them (e.g. local suppliers & food delivery companies like UberEats, Doordash and PostMates)
    • Drive new business development opportunities in your city with new partners and lines of business (e.g. light electric vehicles, fleet as a service) REQUIREMENTS
  • 3+ years of working experience with at least 2 years in an analyst or operational role and 1-2 years of people management 
  • Data-driven in your decision making with sound business judgement
  • Ability to take initiative in a constantly-changing work environment
  • Experience in creating and optimizing processes
  • Strong communication and organization skills
  • Self-starter and radiates positivity and possess a “can-do” attitude
  • An entrepreneurial attitude. A business owner mindset with laser focus on meeting targets and finding creative ways to meet them
  • Relevant industry (cycling, food delivery, mobility, technology) experience advantageous
  • Alignment with Bolt’s vision and purpose

BENEFITSWe are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue. Do you want to be part of a huge growth story, lead the charge and smash through barriers? Do you get your energy from seeing the direct impact of your work on customers who need our solution? If so, we want to talk to you!
At BOLT, we offer:

  • The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
  • Flexible workplace with a team of extraordinary, motivated and fun co-workers
  • Autonomy and ownership of the work you do, with flexible hours
  • The full support of an experienced management team in helping you meet your targets and your professional development goals via daily contact, weekly check-ins, in-person workshops, etc.
  • Comprehensive remuneration package and benefits

Bolt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Overview

Our Story


Team Size

11-50 team members

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