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Program Manager Home Delivered Groceries
San Francisco-Marin Food Bank

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Program Manager Home Delivered Groceries

San Francisco-Marin Food Bank

Job Summary

Job Type
Job Last Posted
Job posted 8 days ago
Job Role
Head of Program, Social Work
Employer's Industry

Job Description

Are you a skilled Program Manager who believes in lending your skills to end hunger? If so, consider being a Program Manager for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 5 people are at risk of hunger. We are currently looking for a Program Manager to help support partners and participants. See job description below and apply today if you would like to join us in our mission to end hunger.


Responsible for the effective design, implementation and management of the Home-Delivered Groceries program. Lead the HDG program for the Food Bank, acting as the program expert responsible for developing an HDG strategy to efficiently and effectively serve more participants. He/she develops the program’s SMART workplan and effective operations to meet organizational strategic goals ensuring the advancement towards our mission to end hunger in San Francisco and Marin counties.


Program Development & Management

  • Oversee and grow HDG programming in San Francisco and Marin
  • Ensure effective program design, communication and implementation
  • Oversee outreach efforts to promote HDG programming and identify sites for program implementation in collaboration with outreach for other Food Bank programs
  • Continually monitor the effectiveness of program operations and business processes and make improvements as required
  • Convene regular stakeholder groups to discuss program performance and impact
  • Make important tactical decisions and strategic recommendations affecting the direction of assigned programs and projects
  • Work with Strategy and Analytics team to ensure accurate data collection, reporting, projections and analysis and to develop and oversee technology to advance the work

Contract/Grant/Budget Management

  • Support private and public grant development, negotiations, reporting and relationship management
  • Coordinate preparation for internal and external program and/or contract audits
  • Develop and manage program budgets, expenditures and year-end projections
  • Ensure contract compliance

People Leadership

  • Develop and manage a volunteer force for HDG deliveries
  • Set and communicate a strong vision for direct and indirect reports, including clear priorities, objectives and measurable goals. Oversee individual work planning and performance evaluations of direct reports
  • Educate internal collaborators on relevant program benefits and requirements
  • Ensure internal and external collaborators have the necessary skills and training to effectively and sustainably grow program
  • Provide professional development support and mentor staff and volunteers toward greater professional achievement


  • HDG program managed efficiently and meeting set enrollment targets
  • HDG program compliance requirements are met
  • Appropriate policies and procedures are maintained and updated regularly



  • BA or equivalent relevant experience
  • Demonstrated experience developing a client-centered social services program
  • Volunteer recruitment and retention experience


  • Excellent communication, interpersonal and customer service skills
  • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment
  • Proficient in MS Office (Excel, PowerPoint, Word etc.) including advanced Excel and Word formatting skills
  • Contract management experience preferred
  • A people-centered mindset with related problem-solving skills, including deescalation and having difficult conversations; mediation training/expertise a plus
  • An analytical mindset with problem-solving skills
  • Ability to listen, identify, analyze, and guide lay users through system and procedural problems
  • Advanced knowledge of low-income San Francisco and/or Marin populations, service providers, faith-based organizations and neighborhoods preferred
  • Excellent organizational and time-management skills
  • Ability to work efficiently, independently and as part of a team; to communicate regularly; and meet deadlines


  • Driver’s license required

PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Environment: Standard office with occasional travel to program sites

Finger Dexterity: Requires typing on standard computer

Talking: Ability to speak on phone, face to face, and in front of groups

Hearing: Able to hear average or normal conversations and receive ordinary information

Repetitive Motions: Frequent and regular movements using the wrists, hands, and fingers

Average Visual Abilities: Average, ordinary, visual acuity necessary to view computer screens and documents

Physical Strength: Not applicable


Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems

Mathematics Ability: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs

Language Ability: Fluency in English. Good writing skills. Cantonese/Spanish a plus

Salary: Competitive pay based on qualifications and experience

Benefits: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer.

Business Overview

Our Story

We’re a team of more than 140 dedicated, inspired people working together to end hunger in San Francisco and Marin. This year, we will distribute 48 million pounds of food – enough for more than 107,000 meals each day. We partner with more than 450 organizations – including 240 neighborhood pantries – to distribute food to low-income residents. Each week, more than 144,000 people are served by our programs. We’re serious about the mission, and also committed to building a terrific place to work. We thrive in an environment that fosters collaboration, leadership, excellence, accountability and respect. If you would like to be a part of building a community where nutritious food is available to all, please consider joining us.


Culture & Perks

Community Oriented
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