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Program Manager
San Francisco-Marin Food Bank

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Program Manager

San Francisco-Marin Food Bank

Job Summary

Job Type
Full-time
Job Last Posted
Job posted 8 days ago
Job Role
Social Work, Community Partnerships
Employer's Industry
Nonprofit

Job Description

Are you a skilled Program Manager who believes in lending your skills to end hunger? If so, consider being a Program Manager for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 5 people are at risk of hunger. We are currently looking for a Program Manager to help support partners and participants. See job description below and apply today if you would like to join us in our mission to end hunger.

POSITION PURPOSE

The Program Manager fosters relationships with existing and potential agency partners. He/She provides direction and support to a team of Program Coordinators as they work to sustain, improve, and expand Food Bank distribution programs and services.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Agency Relations

  • Manage team of Program Coordinators who are the primary contacts for agencies and participants accessing and managing through Food Bank programs.
  • Ensure Program Coordinators perform outreach in neighborhoods to identify, recruit, and retain community-based organizations to establish food programs.
  • Oversee the effective deployment of Food Bank services in assigned neighborhoods.
  • Ensures community partnerships are compliant with Food Bank policies.
  • Leads Program Coordinators in educating partners on Food Bank programs and subsequent policies and processes.

Program Operations

  • Ensure Program Coordinators facilitate flow of information from neighborhood agencies and participants to relevant Food Bank stakeholders, including Program Associate and Participant Enrollment Team.
  • Support the deployment of applicable technology among program coordinators and agencies.
  • Continually monitor the effectiveness of neighborhood program operations and business processes and make improvements as required.

People Leadership

  • Set and communicate a strong vision for direct and indirect reports, including clear priorities, objectives, and measurable goals. Oversee Program Coordinator work planning and performance evaluations for direct reports.
  • Provide professional development support and mentor individuals toward greater professional achievement
  • He/She develops SMART individual workplans for Program Coordinator to meet organizational strategic goals ensuring the advancement towards our mission to end hunger in San Francisco and Marin counties

PERFORMANCE MEASUREMENTS

  • Programs managed efficently and within budget
  • Program Coordinator team is adequately appropriated in SF and Marin communities
  • Programs meet strategic organizational goals and measures
  • Appropriate policies and procedures are maintained and updated regularly

QUALIFICATIONS

Education/Experience:

  • BA or equivalent relevant experience
  • Minimum 2 years managing teams
  • Demonstrated success in managing comparable programs and efforts

Preferred knowledge:

  • Extensive knowledge of Food Bank Programs
  • Extensive knowledge of Food Bank Program Management, reporting, and regulations.

Skills/Abilities:

  • Proficient in MS Office (Excel, Powerpoint, Word etc.) including advanced Excel skills
  • Excellent communication, interpersonal, and customer service skills
  • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment
  • Advanced knowledge of low-income San Francisco and/or Marin populations, service providers, and faith-based organizations preferred
  • Ability to listen, identify, analyze, and guide lay users through system and procedural problems.
  • Knowledge of Food Bank agencies and neighborhoods preferred
  • Excellent organizational and time-management skills
  • Ability to work efficiently, independently, and as part of a team; to communicate regularly; and meet deadlines in a fast paced environment

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Drivers license preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

ENVIRONMENT: Standard office with frequent travel to program sites

FINGER DEXTERITY: Requires typing on standard computer.

TALKING: Ability to speak on phone and face to face.

HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Frequent and regular movements using the wrists, hands, and fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to view computer screens and documents.

PHYSICAL STRENGTH: NOT APPLICABLE.

COMMUNICATION AND COGNITIVE REQUIREMENTS

REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems.

MATHEMATICS ABILITY: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.

LANGUAGE ABILITY: Fluency in English. Fluency in Cantonese or Spanish a plus.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer.

Business Overview

Our Story

We’re a team of more than 140 dedicated, inspired people working together to end hunger in San Francisco and Marin. This year, we will distribute 48 million pounds of food – enough for more than 107,000 meals each day. We partner with more than 450 organizations – including 240 neighborhood pantries – to distribute food to low-income residents. Each week, more than 144,000 people are served by our programs. We’re serious about the mission, and also committed to building a terrific place to work. We thrive in an environment that fosters collaboration, leadership, excellence, accountability and respect. If you would like to be a part of building a community where nutritious food is available to all, please consider joining us.

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