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Retail Store Manager
Red Bay Coffee Roasters

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Retail Store Manager

Red Bay Coffee Roasters

Job Summary

Job Type
Full-time
Job Last Posted
Job posted 14 days ago
Job Role
Retail Manager, Coffee Shop Manager
Employer's Industry
Food & Hospitality

Job Description

We are foodies, artists, activists, community folk, and innovators who love, love, love what we do. We believe that each employee makes a significant contribution to our success, and being open to ideas and continually improving is a fundamental part of how we work. We are committed to building a workplace where each of us works hard, has fun, and contributes a lot.

  • Are you a strong, dedicated and committed people leader?
  • Do you love training and developing baristas and team members?
  • Can you be flexible and creative in problem solving?
  • Enjoy collaboration and learning from other Retail Store Managers and Red Bay teams, and being part of a beautiful movement.
  • Able to see both the big picture and understand the granular details required to help craft strategic goals for your location and execute day-to-day operations

We are looking to hire a Retail Store Manager for our newest and only location in San Francisco - Daily Driver to organize and drive daily operations and motivate our staff to provide excellent service. In the role of Retail Store Manager your responsibilities would include: managing day to day operations of the location, hiring and on-boarding new baristas, training employees on drinks preparation and proper use of equipment. You should also be able to work various shifts, including weekends.

The Retail Store Manager responsibilities will include scheduling shifts for baristas, monitoring daily expenses and revenues and ordering supplies like coffee, milk, etc. as needed. To be successful in this role, you should have strong people management skills, enjoy interacting with diverse groups of people, be dependable, reliable, and have a passion for coffee. Also, you should be available to work during opening hours, including weekends and holidays as needed.

Ultimately, you will help increase profitability, boost customer engagement and help us turn our cafe locations into a favorite local spot in the community.

This is a full-time, salaried position based in either SF or Richmond and will report directly to our General Manager.

Responsibilities/Duties:

  • Manage day-to-day operations of the cafe
  • Hire and onboard new baristas to build and develop an incredible team, regularly giving and receiving positive and constructive feedback and continuously coaching your baristas to encourage development and be their absolute best
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like cups, lids, coffee stirrers, coffee, milk and other ingredients)
  • Ensure all cafe areas are clean, neat, and organized
  • Collaborate with other teams at Red Bay and your General Manager to engage our community
  • Nurture friendly relationships with customers to increase overall engagement and excitement
  • Work on bar and on the floor, not only to help the team in busy periods but to stay connected to the beauty of the work and find ways to continually refine workflow.
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Assist with catering set-up, schedule, and coordination efforts
  • Create a monthly schedule for your team of baristas to balance individual, team, and location needs to meet business goals
  • Controlling and maintaining labor costs per position and schedule: maintaining operational efficiencies
  • Assist with launching new locations as we expand to additional markets

Qualifications:

  • Previous work experience as Cafe or Store Manager in retail/hospitality experience - coffee, food & beverage industries preferred
  • Hands on experience with professional coffee machines
  • Availability to work within opening hours (including weekends and holidays)
  • Excellent communication skills with the ability to manage and motivate a team
  • Retail management experience leading a team of 5+ people
  • An understanding of a profit and loss statement, and knowledge of how to utilize it - revenues, costs and expenses
  • Proficiency utilizing computer applications, specifically Google Drive tools (Sheets, Docs, Calendar)
  • Love Coffee, providing a phenomenal customer service experience, and enjoy coaching and motivating a team of diverse people

Benefits we currently offer:

  • Healthcare benefits (medical, dental, and vision)
  • CalSavers retirement plan
  • Paid time off
  • Drinks at our locations
  • Weekly complimentary bag of beans
  • Discounts on Red Bay Coffee food, merchandise, etc.
  • Opportunity to grow and expand with a growing coffee company

Red Bay is building a global community through our commitment to sourcing, developing, roasting and delivering our coffee. We envision a world in which coffee is a vehicle for inclusion, social and economic empowerment, entrepreneurship, innovation, and environmental sustainability.

We are a coffee company with an intentional commitment to embed diversity practices into the DNA of our organization and place inclusivity at the forefront of our culture. Women and people of color are highly encouraged to apply.

Business Overview

Our Story

Red Bay is a quality-focused purveyor of fine coffee based in the Fruitvale district of Oakland, California. We are currently small batch roasting in our garden coffee roasting lab, affectionately known as the "Coffee Dojo". Everyday we strive to develop beautiful coffees, fair relations and delicious approaches to enjoying life. We are food heads, artists, community folk and innovators and love love love what we do. Giving thanks. Ache' -Keba Konte

Team Size

11-50 team members

Links

Culture & Perks

Ownership
Minority Owned
Benefits
Commuter Benefits
Health Benefits
Paid Time Off
Retirement Benefits
Training
Perks
Casual Dress
Team Events
Workplace
Community Oriented
Diverse
Mission Driven
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