Presidio Sport & Medicine is a PT-owned clinic with one location in the Presidio of San Francisco and another in Mill Valley. We focus on outpatient orthopedics with emphasis on manual therapy, exercise, education, and returning clients to activities they love. Our environment is dynamic, innovative, and supportive. Our culture is passionate, empathetic and collaborative. We have an exciting opportunity for a full-time Client Service Specialist to join our team, working at our San Francisco clinic. Join our team and you’ll enjoy a fulfilling career dedicated to quality care and professional growth. Find out more about us at www.presidiosport.com.
Job Description: As part of our Client Service Specialist team, you will be integral in helping our clients meet their rehabilitation and fitness goals. Job duties include, but are not limited to:
· Greet and assist clients, demonstrating excellent customer service
· Schedule appointments using practice management software
· Understand and clearly communicate benefit and payment options
· Collect payment at the time of service
· Keep schedule filled and therapists updated as schedule changes
· Maintain a strong knowledge of all PSM services and offerings
· Answer multi-line phone system and manage messaging
· Receive and distribute mail, faxes and deliveries
· Ensure sufficient stock of office supplies, forms and materials
· Receptionist experience, preferably in a medical office
· Knowledge of health insurance
· Friendly, professional phone manner and excellent customer service skills
· Highly organized, able to multi-task and reprioritize duties
· Strong attention to detail
· Compliant, self-motivating, team player that works well with others
· Proficient in Microsoft Office and e-mail; experience with electronic medical records and practice management software a plus
· Neat, professional presentation of self and surrounding work area
Hours: We offer hours between 7:00am – 7:00pm. For the best customer service, we have a team of three Client Service Specialists with overlapping hours. We currently have an opportunity for the schedule of Monday through Thursday 9:45am – 6:45pm, and Friday from 8:45am – 5:45pm. Our team also works one Saturday per month, 8:15am – 12:15pm.
Compensation: We offer competitive compensation commensurate with experience, including hourly pay plus monthly incentives. Our comprehensive benefits package includes medical, dental, paid holidays, paid time off, retirement plan, continuing education, commuter benefits, discounted services, a gym membership, and other employee perks.
Presidio Sport & Medicine is a sports medicine clinic offering comprehensive care in physical therapy, massage therapy and fitness services. We are privately owned, with two outpatient clinics in the Presidio of San Francisco and in Mill Valley. We foster careers dedicated to quality care, professional growth, and a balanced lifestyle. Our environment is positive, supportive and inspiring.
Culture & Perks