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Customer Experience Team Manager
Roseshire Corporation

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Customer Experience Team Manager

Roseshire Corporation
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 16 days ago
Job Role
Customer Services
Employer's Industry
Retail

Job Description

CUSTOMER SERVICE MANAGER

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A national luxury rose company is looking to hire a Customer Service Manager.

Roseshire is the only brand of luxury rose arrangements that offers delivery anywhere in the nation, overnight. Presentation and experience is everything, and Roseshire makes sure to distinguish themselves as the best in the industry. The product is available in sizes that can't be found elsewhere, packaging that is unique and original, and every product is shipped in arrangement layouts that deserve to be hung on a wall, rather than placed in a vase. Ideal for making a euphoric impression on the receiving end, Roseshire also allows home decor enthusiasts to create directly from the package. When you think it stops there, every product is shipped with water, and post-build is signed by the craftsman. The experience from shopping the site to seeing the product is what sets Roseshire apart in this ever-changing retail industry.
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*Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Maintain great relationships with vendors
  • Manage all shipping responsibilities
  • Telephone protocol

Requirements:

  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools (Shopify, Salesforce, Microsoft Office, Gsuite, Email, etc.)
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Exceptional organizational and communication skills

A Plus:

  • Startup experience
  • Salesforce CRM
  • Management of a team
  • Floral industry experience

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Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

Experience:

  • Customer Service: 4 years (Required)

Business Overview

Our Story

Roseshire is committed to delivering the world’s most extraordinary roses directly to you. Superior quality is our signature. Our elegant experiences are designed to delight and make a lasting impression on your special someone, whatever the occasion. Trust Roseshire to prepare the most beautiful experience of roses just for you.

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