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Group Sales Manager, Public Cruises - Cruises & Events
Hornblower Classic Cable Cars

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Group Sales Manager, Public Cruises - Cruises & Events

Hornblower Classic Cable Cars
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 6 days ago
Job Role
Regional Sales Manager
Employer's Industry
Food & Hospitality

Job Description

Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The Group Sales Manager position is part of the Northern California Sales & Marketing team that includes regional sales staff based in San Francisco, Berkeley and Sacramento. Primary responsibilities include selling and coordinating groups of 20 or more guests onboard the Northern California public cruises and generating revenue through inbound leads, telemarketing, familiarization events and networking.

The ideal candidate will have a minimum of 1-2 years previous experience in a sales & marketing support role, with a background in customer service and the hospitality industry. This position requires the ability to work some holidays, as well as occasional evenings and weekends based on client and event needs.

Essential Duties & Responsibilities:

  • Strive to attain or surpass annual personal sales goals set by Associate Director of Sales (ADOS)/Director of Sales (DOS).
  • Sell HCE to groups of 20 or more on the public cruise product.
  • Handle all incoming inquiries HCE receives via phone, mail and Internet, in a timely manner.
  • Outbound sales to include past year users, previous users, lost sales, and new leads as provided.
  • Responsible for maintaining excellent relations and increasing revenues from existing group markets
  • Actively participate in assigned local association & SDTA, building relationships to increase awareness/revenue for HCE.
  • Proactively generate new business by outbound sales activity to new lists, maximizing referrals and establishing and developing contacts in the industry.
  • Support Hospitality Sales Manager with concierges at assigned hotels, visiting quarterly, hosting onboard and other proactive measures to maximize revenue from hotel referral as requested.
  • Use upselling techniques to increase account revenue opportunities. Areas of focus: hosted beverage programs, photography, merchandise, maximize food & beverage sales.
  • Follow-up on reports as directed by your ADOS/DOS.
  • Follow Helm and Sales Force policies and procedures for data entry and client documentation and management.
  • Utilize trace dates and daily reporting to manage your client follow-up.
  • Prepare contracts for catering, updating contracts, organizing paperwork and submitting final contracts to the appropriate manager.
  • Insure the quality control of contract data including; product codes, pricing, PO's, scheduling, deposit & payment requirements, signatures, GAR's, payments.
  • Consistently cross sell charters, Admiral's club, mariner ticket books and HCE's other ports.
  • After each event make follow-up call to clients, ask for referrals and send thank you cards.
  • Consistently provide clear communication to other departments/vendors to insure our commitment to quality for our guests. Utilize change orders, voicemail/phone and email to timely and accurately communicate changes on events to appropriate departments.
  • Attend and actively participate in meetings as requested by ADOS/DOS. T.
  • Exhibit an awareness of team member’s schedules to coordinate site inspections, lunch, doctor’s appointments, days off, etc. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
  • Additional job duties assigned

Minimum Qualifications:

  • 1-2-year sales and coordination experience
  • Experienced in CRM database, reservation systems and Microsoft Office Suite
  • Excellent customer service mindset
  • Strong detail orientation and organization skills
  • Capacity to grasp and learn complex concepts quickly and independently
  • Ability to multitask and prioritize
  • Team player
  • Hospitality background
  • Highly focused; able to execute on one-off projects as well as on routine tasks
  • Excellent communicator
  • Self-motivated and able to perform well under pressure and against deadlines
  • College degree preferred

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

Business Overview

Our Story

We are San Francisco’s original cable car tour and charter operator. Some of our cars are originals dating back to the late 1800’s and early 1900’s. All of our other vehicles are built from the ground-up using the original cable car blueprints and constructed of solid oak and brass.

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