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Senior Instructional Designer (Patient Experience)
Outset Medical

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Senior Instructional Designer (Patient Experience)

Outset Medical
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Job Summary

Job Type
Job Last Posted
Job posted 11 days ago
Job Role
Senior Care
Employer's Industry

Job Description

Company Overview
Outset Medical is a privately held company backed by a top-tier syndicate of investors, including Fidelity, T. Rowe Price, Perceptive Advisors, The Partner Fund and Warburg Pincus. We are a pioneering medical technology company focused on reducing the cost and complexity of dialysis. The company's Tablo™ system is the consumer product version of what today is a terribly complex and prohibitively cumbersome machine for patients to use themselves. We combined consumer product simplicity, wireless data transmission and real-time integrated water purification to enable dialysis anytime, in any setting, managed by anyone.

Tablo is the first new dialysis technology approved by FDA in over 15 years. Designed to dramatically improve the care experience for patients and the cost-efficiency for providers and payers, Tablo is aimed at enabling service model innovation in a space that has not fundamentally changed since the 1980s. The company is in the early stages of full commercial launch in US dialysis clinics and hospitals, with a clinical trial underway to expand FDA clearance to include the use of the device at home.

Position Overview
The Sr. Instructional Designer, Patient Experience reporting to the Sr. Director, Education and Training will be responsible for designing the patient learning experiences influenced by patients, clinicians and Tablo experts. This role is not just a content development role, it is committed to creating elegantly simple experiences for patients to overcome both learning curve and emotional obstacles as they attempt to manage their own care.

Partnering closely with internal and external experts, the Instructional Designer will better understand the needs of patients and develop learning programs that support them through all phases of the learning curve. The learning programs may include web-based learning, instructor-led training, interactive simulations, virtual training, video training, augmented and virtual reality training and assessments.

Job Functions

  • Work with patients and experts to identify emotional and skill-based learning objectives
  • Develop educational models to ensure all content developed is aligned to skills, environment and emotional obstacles required to successfully manage care
  • Independently project manage all phases of learning projects using the ADDIE model: analysis, design, development, implementation & evaluation
  • Conduct needs and gap analysis
  • Simplify complex concepts through the development of video, illustrations and graphics
  • Develop storyboards
  • Develop video or animation scripts
  • Develop eLearning, instructor led, virtual and video training curriculum
  • Evaluate the efficacy of courses, content and program
  • Analyze assessment and evaluation results to recommend design/development improvements
  • Develop cross functional processes and workflows
  • Research and recommend 3rd party training solutions Requirements / Skills
  • Instructional Design/Technologies Master degree preferred
  • Minimum of 5-7 years of relevant professional experience required
  • Must have strong interpersonal and written/verbal communication skills
  • A self-starter who has the ability to prioritize projects and tasks, work with a variety of personalities, and is comfortable with multi-tasking
  • Experience with Design Thinking preferred
  • ~20% travel required Computer / Software Skills
  • Learning Management System
  • Adobe Captivate
  • Articulate Storyline
  • MS Office
  • Adobe Creative Cloud

Business Overview

Our Story

Outset is a pioneering medical technology company reimagining dialysis for patients and health care providers.

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