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Guest Services Assistant
St. Anthony Foundation

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Guest Services Assistant

St. Anthony Foundation
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 11 days ago
Job Role
Customer Services
Employer's Industry
Nonprofit

Job Description

PRINCIPAL RESPONSIBILITIES:
Under the direct supervision of the Assistant Manager of Guest Engagement and working as part of Guest services, assisting the Dining Room Team with the everyday duties of the Dining room service. These duties include: greeting guests, giving information & referrals, connecting guest’s with other SAF services, handling special needs and requests, issuing disability cards etc. This position, at times, acts as a backup for some Client Safety Services positions and Volunteer coordination. The Guest Services Assistant must demonstrate in their performance, adherence to established policies and procedures exhibiting the defined characteristics associated with attendance and punctuality.

MAJOR DUTIES

  • Working as a team, assist with all aspects of the Dining Room Service encouraging and participating with guest engagement in an effort to identify and assist with their specific needs. This may include: making referrals to other SAF services or other services within the area, handling special needs or requests, screening for and issuing disability cards, facilitating a compassionate and safe environment, etc.
  • Under the direct supervision of the Assistant Manager of Guest Engagement, maintains and dispenses accurate information and referral for Dining Room guests, producing updated service handouts, and maintenance of an ‘events’ bulletin board, etc.
  • Responsible for all participant and/or program data tracked through St. Anthony databases as required by the program.
  • Provide support to all staff with any medical or emergency situation as needed. Attends and participates in relevant meetings and trainings: Guest Services, Dining Room staff, CSS, Direct Service, Foundation-wide, etc. Offer assistance with our weekly Brown Bag distribution.
  • This position will accommodate guests who have special needs (i.e., mental illness, physical disability, hygiene issues, etc). Connects guests with other SAF services including Free Clothing Program, Social Work Center, Technology Lab, Chaplain Services, Clinic, etc. This may include physically walking guests to other programs, and also contacting and following through with other programs, etc.
  • As part of the dining room staff you will assist with special projects and administrative tasks as needed. Help with coordination of holiday volunteers and holiday projects. Participate with the training, orientation, supervision, and evaluation of volunteers and interns assigned to guest services. Provide support with the decorating of the Dining Room for special meals. Assists and works with all members of the Dining Room in responding to the responsibilities and needs of the program- free dining room serving 2,600 meals daily to homeless and low-income individuals and families.

MINIMUM QUALIFICATIONS

  • Two years’ experience in client services, social work or customer service.
  • Must have excellent skills working with homeless, low-income, and mentally disabled persons.Ability to work with a diverse client population.
  • Excellent interpersonal, listening, oral and written communication. Possess conflict de-escalation skills.
  • Ability to prioritize work, handle multiple tasks, and exhibit flexibility in work assignments.
  • Spanish/ Cantonese/ Mandarin speaking desired.
  • Ability to be polite, tactful, and firm with the public.Ability to set limits and to handle emergency and pressure situations.
  • Good organizational skills and detail oriented.Ability to maintain accurate paperwork and complete appropriate follow-through. Administrative skills required to complete projects.
  • Excellent work habits: punctual, reliable, cooperative, and team-oriented.Ability to work with minimal supervision.
  • Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social service agency serving the poor.

Business Overview

Our Story

In the spirit of the Gospel, inspired by the joy and compassion of Francis and Clare of Assisi, in solidarity with all who hunger and thirst for justice and peace, and together with those we serve, our mission is to feed, heal, shelter, clothe, lift the spirits of those in need, and create a society in which all persons flourish.

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