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Program Director - Sales and Program Management (Test Prep)
Compass Education Group

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Program Director - Sales and Program Management (Test Prep)

Compass Education Group

Job Summary

Wage
$60k per year + Tips/Bonus
Job Type
Full-time
Job Last Posted
Job posted 9 days ago
Job Role
Customer Services, Sales
Employer's Industry
Education
Job Schedule
Weekdays

Job Description

 At the core of every outstanding Compass experience is an outstanding Compass program director. Our program directors lead our efforts to deliver exceptional value to Compass’s clients and tutors.

The Role:

Program directors play the critical role of developing and maintaining relationships with our clients and instructors. Their activities are focused around consultative sales, attentive program management, customer guidance and care, supervision of our tutor staff, and relationship cultivation within a broad referral-based community. Every client’s test preparation program is crafted and managed by a Compass program director and every Compass tutor is hired, trained, mentored, supervised, and supported by our program director team.

Essential Functions:

  • Conduct several consultative sales calls per day with potential clients, typically by phone and occasionally in person.
  • Make customized and student-centric program recommendations based on extensive conversations.
  • Follow up with prospective clients conscientiously and thoughtfully.
  • Convert recommendations into individualized tutoring programs and manage those programs to successful and highly satisfying outcomes.
  • Each program director actively manages several hundred one-on-one programs per year and provides a level of personalized service that consistently leads to enthusiastic word-of-mouth referrals and long term loyalty.
  • Make thoughtful tutor matches for each client; supervise the tutor-client relationship; provide ongoing strategic guidance and expertise related to college admission testing and preparation; resolve any program-related concerns.
  • Develop and maintain long term relationships with clients; strengthen relationships with tutors by providing ongoing support, evaluating performance, and offering professional development and mentoring.
  • Conduct interviews with prospective tutors and share management responsibility for the overall recruitment, training, and professional development process.
  • Deepen our enduring relationships with school-based and independent college counselors by consulting with them on program recommendations, and providing student progress reports.
  • Program directors with interest and skill in public speaking have the opportunity to lead presentations at schools for parent and student audiences and at conferences for counselors.

The Ideal Candidate:

At Compass, our program directors stand out not only for what they do but also for how they think. We ask for conscientious and consistent effort to align daily actions with our ethical standards and long term goals. We expect that a program director’s contribution will increase over time with an expanding breadth and depth of experience and expertise, more and higher stakes responsibilities, and by assuming leadership roles.

While handling the busy demands of a routine day, our program directors are guided by the longview aspect of their roles. This is revealed in their client conversations, the details in their work, their decision making, and in the way they talk about Compass. They make a consistently positive impression on everyone they meet. They are experienced, empathetic, wise, trustworthy, sensible, fair, honest, engaged, and needed.

In Return:

We strive to make our program directors feel confident and secure, trusted and supported. We look for hard working team players who want to invest long term and who will make the most of an investment in them. Program directors are central figures at Compass but part of a much larger full-time team that provides mentoring, strategic leadership, administrative and operational support, and cutting-edge tech tools. Program directors are given the help – and the autonomy – they need to succeed.

While this is a sales position, ours is not a typical sales culture. We keep the client’s needs at the center of every conversation and let the appropriate recommendation emerge from there.

Qualifications:

  • Exceptional interpersonal instincts and skill, in all modes of communication and contexts
  • Meaningful and relevant professional experience in relationship management and sales
  • High comfort level with, and interest in, college admission testing subject matter
  • Naturally collaborative spirit internally, competitive mindset externally
  • Willing to embrace a challenging learning curve and open to possibility of a long term role
  • Able to work a traditional full-time weekday schedule based in our office
  • Undergraduate degree required, advanced degree preferred

Compensation, Benefits, and Intangibles:

  • Annual salary of $60,000 + bonus, benefits, and perks
  • Quality health insurance plan with modest employee contribution
  • 401k with employer match
  • Paid vacation/personal days, holidays, and seasonal flex-days
  • Wellness stipend
  • Frequent lunches, social events, offsites, and professional development opportunities
  • Beautiful offices with comfortable furnishings and modern equipment
  • Top-notch tech infrastructure supported by awesome product development team
  • Kind, fun-loving, interesting, and talented teammates (no exceptions)
  • Transparent, equitable environment and ethical leadership

To Apply:

Submit your resume and a cover letter detailing why this position would be a good fit for you. We value thoughtful cover letters and will give priority to candidates who demonstrate interest in this way. Please note that we are unable to accommodate unscheduled drop-ins or phone calls. Thank you for your interest. 

Business Overview

Our Story

Compass is one of the world's leading providers of in-home, one-on-one tutoring for high school students aspiring to attend selective colleges.  We provide individualized, comprehensive test preparation to thousands of students annually, either in their homes in the greater Los Angeles, New York, San Francisco, and Chicago areas or online anywhere in the world. 

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Culture & Perks

Workplace
Collaborative
Flexible
Fun
Professional
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