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Membership On-site Sales Associate
Conservation Society of California

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Membership On-site Sales Associate
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Conservation Society of California
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Job Summary

Wage
$16.47 per hour
Job Type
Part-time
Job Last Posted
Job posted 13 days ago
Job Role
Outside Sales Representative, Sales
Employer's Industry
Nonprofit, Retail
Job Schedule
Weekdays, Weekends

Job Description

Job Title: Membership On-site Sales Associate

Job Code:

Department: Membership

FLSA Status:

Nonexempt

Grade:

Reports To: Onsite Sales Supervisor and Membership Manage

Summary/Objective: 

Promote and sell memberships on-site to zoo visitors, provide excellent customer service to current members, and collect payment for new and renewing members. 

Essential Job Duties

  • Promotes Membership program through welcoming zoo guests as they arrive at the main or lower Zoo entrance, explaining member benefits and offering membership as an option for zoo entry. Engage guests as they leave the zoo, promoting membership as an option for their next visit.
  • Checks in current members through either the main or lower Zoo entrance.
  • Collects cash, checks, or credit cards for payment of memberships or other assigned roles.
  • Maintains accurate account of receipts in cash register and on paper record.
  • Maintains supplies and resources as needed.
  • Provides exceptional customer service to our members. 

Ancillary Job Duties

  • Assists with mailing and clerical tasks
  • Assists with data entry and data clean-up
  • Assists during donor events and special events 

Supervisory Responsibility 

  • None

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.

  • High school diploma or GED required
  • Minimum of 1 year experience in sales and customer service
  • Experience with database software preferred, experience with Raiser’s Edge (fundraising software) a plus
  • Experience with Galaxy POS a plus
  • Clerical or data entry experience preferred 

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. 

  • Outstanding customer service skills
  • High comfort level approaching and interacting with new people
  • Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co- workers, visitors and the general public
  • Ability to problem solve and show good judgment
  • Flexible to changing priorities and urgencies
  • Ability to work independently and lead a team
  • Ability to handle stressful situations and maintain a sense of perspective and a good sense of humor while under pressure
  • Strong organizational and math skills
  • A positive, solution-oriented attitude
  • Welcoming and friendly demeanor

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

  • Outside table or cart – standing required
  • Inside Membership Booth –seated but exposed to outdoor climate through open window 

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • The ability to walk the zoo grounds (including hills)
  • Work outside in all weather conditions
  • Stand for extended periods of time
  • Bend and lift 20 pounds
  • Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
  • Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
  • Clear speech
  • Must be able to work regular weekends, all holidays and occasional evening hours. 

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. The Zoo reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Business Overview

Our Story

The Oakland Zoo was founded in 1922 by naturalist Henry A. Snow. In 1936, Henry's son Sidney established the non-profit organization East Bay Zoological Society, which was originally known as the Alameda County Botanical and Zoological Society. The East Bay Zoological Society has been operating and managing the Zoo as a non-profit organization for the City of Oakland since 1982.

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Culture & Perks

Workplace
Collaborative
Community Oriented
Diverse
Fun
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