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Client Services Outreach Associate
West Valley Community Services

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Client Services Outreach Associate

West Valley Community Services
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Job Summary

Job Type
Job Last Posted
Job posted 13 days ago
Job Role
Community Outreach
Employer's Industry

Job Description

STATUS: Non-exempt
HOURS: 1.0 FTE (Full-time, 40 hours, occasional evenings and weekends)
REPORTS TO: Program Manager
SALARY: Commensurate with experience
BENEFITS: Health, Dental, Vision Insurance, 403(b) Retirement plan, vacation/sick leave, and benefits
DESCRIPTION: Under the direction of the Program Manager, the Client Services Outreach Associate primary role will be outreach, census support, and front desk support

Program Support
Outreach to identify and refer potential clients to WVCS for supportive services.
Outreach and educate current and potential partners and other service providers.
Provide support for Census 2020 programs.
Provide basic information and referrals to clients.
Support all Special Programs (Summer Camps, Back to School Program, etc).
Assist with administrative duties and other tasks as assigned.

Customer Service and Administrative Support:
Provide support to Front Desk volunteers
Schedule, set-up and confirm client meetings and appointments.

High School Diploma and some work experience
Good communication, organizational and multitasking skills.
Demonstrated skills in working with people from various backgrounds.
Computer skills including Microsoft Excel, Word or comparable software required.
Bi-lingual (Spanish, Mandarin or Vietnamese) preferred.
Proven attention to detail plus the ability to organize resources, files, and record data.
Able to lift a 30 lb bag.
Must have valid California driver’s license, car, and proof of current automobile insurance.

West Valley Community Services is a nonprofit organization that has been providing safety net services to low income and homeless individuals and families in the west valley region of Santa Clara County for more than 40 years. The mission of West Valley Community Services is to unite the community to fight hunger and homelessness. Our work is guided by the vision of a community where every person has food on the table and every person has a roof over their head.

At West Valley Community Services, we value:
-Compassion – We respond to the needs of others with sensitivity and kindness.
-Dignity – We treat everyone with honor and respect.
-Integrity – We operate with honesty and strong moral principles.
-Service – We bring together the community to help others.
-Diversity – We value each individual’s uniqueness.

These values inform the work we do with our clients, our staff, our board members, and the community.

West Valley Community Services offers a range of safety net services to clients, including a food pantry, affordable housing, emergency financial assistance, a mobile food pantry, financial coaching, family support, case management, and referral services. We also partner with county agencies to ensure clients have access to public health and food assistance benefits. Our programs target families with children, at-risk youth, seniors, individuals, and disabled adults who are extremely low-income, living on a fixed-income, homeless or are at risk of becoming homeless.

West Valley Community Services is the only nonprofit agency helping the almost 22,000 men, women, and children living in poverty in the west valley communities of Cupertino, West San Jose, Monte Sereno, Saratoga, Los Gatos and the surrounding mountain regions. We provide the most vital and basic human services to the community’s neediest individuals and families.

Email Cover Letter and Resume to:
WVCS Jobs – HR:  [Please indicate “Client Services Outreach Associate” in the subject line of the email]

Business Overview

Our Story

West Valley Community Services, Inc. is a non-profit, community-based agency that has been providing direct assistance and referral services to the west valley communities of Santa Clara County for 45 years. Founded in 1973, West Valley Community Services provides a continuum of basic needs, family support services, and housing services including information and referrals, food pantry, transitional housing, affordable housing, financial assistance, family support, and case management services. West Valley Community Services serves the west valley communities of Cupertino, Saratoga, West San Jose, Los Gatos, Monte Sereno, and the surrounding mountain regions.

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