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Customer Service Rep/ Receptionist
Fountain Valley Bodyworks

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Customer Service Rep/ Receptionist
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Fountain Valley Bodyworks
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Job Summary

Wage
$14-18 per hour
Job Type
Full-time
Job Last Posted
Job posted 20 days ago
Job Role
Receptionist, Customer Services
Employer's Industry
General Labor

Job Description

We are seeking a FULL TIME customer service representative (CSR/receptionist) for our large, fast paced, high volume, automotive service center.

CALL OR TEXT: SANDRA AT (949) 396-2385

Responsibilities include:

Greet customers as they arrive in a pleasant and professional manner assisting them as needed

Complete check in paperwork for vehicles being dropped off for repair work

Answer incoming phone calls in a prompt, polite and professional manner

Establish and maintain good working relationships with customers to encourage repeat and referral business

Screen calls, answer questions, direct call to the correct person, and/or obtain enough information to allow for follow-up

Pre-closing Repair Order file prior to Vehicle delivery - accurate costing analysis, compliance, following SOPs

Tracking and following up with assignments received from our many referral accounts

Daily Accounts receivable follow up and monthly Vendor payments

Schedule and track customer appointments

Requirements:

Must be able to pass pre-employment test such as background check.

Must have at least 2 years of Customer Service experience, Invoices/statements, and familiar with Accounts Receivable

Please submit resume to apply for this opportunity.

Business Overview

Our Story

A Commitment to Our Community

As the largest independently owned and operated auto body collision and service facility in Orange County, we’ve built an understanding of what our community is looking for. How do we know? Well, outside of serving the community since 1975, our owner — David March — has lived in the area his entire life!

Since opening this facility, David has aimed to provide every customer with a memorable auto body experience. This can be seen throughout the facility, from the auto body team he’s assembled at both locations to the different divisions within the facility to help streamline the repair process.

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