Institute on Aging (“IOA”) is a San Francisco based non-profit agency dedicated to preserving the dignity, independence and well-being of aging adults and people living with disabilities. We believe the future should be something to look forward to, at every age. We embrace the Bay Area’s vibrant and varied culture and celebrate the diversity of its inhabitants. We have a commitment to representing, honoring and enhancing the journeys of aging adults, including those from many different cultures.
The Integrated Care Services Department is seeking a Senior Director- PACE Programs located at IOA’s headquarters in San Francisco’s Inner Richmond neighborhood. Due to the critical nature of this position, candidates in proximity to our location are preferred.
Reporting to the VP of Integrated Care Services, the Senior Director- PACE Programs will be responsible for leadership and oversight of day-to-day operations for the Program of All-Inclusive Care for the Elderly (PACE) Lifeways Program, its quality service provision and program growth. Specific duties and responsibilities include, but are not limited to:
- Providing and modeling effective and inspirational leadership across the IOA PACE program
- Serving as the management leader for all interdisciplinary teams within PACE.
- Providing leadership and guidance to ensure high quality and proactive problem-solving practices from all interdisciplinary teams.
- Planning, implementing and evaluating processes and procedures, ensuring a high standard of practice.
- Developing and ensuring appropriate systems are in place for service delivery, including client enrollment to meet staffing ratios and census targets.
- Working closely with managers to provide structure and communication across interdisciplinary teams.
- In conjunction with the VP of Integrated Care Services, providing leadership for IOA PACE Lifeways program related committees.
- Serving as primary IOA representative at On Lok Lifeways PACE operational or other collaborative meetings and reporting key issues or initiatives to VP of Integrated Care Services.
- Initiating program changes in response to a changing healthcare environment and strategic direction of the agency.
- Creating a work environment conducive to safe work practices, effective communication, staff collaboration and positive morale.
- Creating a work environment where diversity and inclusion is valued and encouraged.
- Establishing effective relationships within the community, including professional groups and community organizations.
- Assisting VP of Integrated Care Services and IOA Executive leadership with the expansion and oversight of new PACE programs.
- Establishing program orientation and ensuring departmental training plans meet the needs of new employees.
- Maintaining oversight of staff competencies and performance evaluations systems to ensure employees meet initial training goals and receive continued training to enhance their skills.
- Working closely with managers and staff to establish goals and foster staff development.
- Assisting the VP of Integrated Care Services to identify and test new staffing models that improve efficiency and PACE care delivery.
- Providing direction for Quality Improvement Associate within PACE. Working closely with IOA Director of Quality Improvement to ensure PACE Lifeways program goals are met and align with IOA’s ongoing quality improvement metrics.
- Developing and standardizing policies and protocols across the programs to meet standards of practice and quality assurance for services including working closely with managers to review and develop policies and protocols within their departments/service areas.
- Serving as primary contact for all PACE client grievances and quality concerns. Has oversight of all Corrective Action Plans to address area of quality improvement. Works with managers to ensure these plans are appropriately implemented, reported and maintained.
- In conjunction with the VP of Integrated Care Services, establishing and implementing a written plan for Quality Assurance including quality indicators with appropriate standards, goals, objectives and monitoring.
- Working with IOA Quality Improvement Director and PACE Quality Improvement Associate to ensure that data is collected and analyzed on quality indicators to identify trends.
Regulatory and Contractual Requirements:
- Serving as primary contact for On Lok managers and staff, ensuring timely responses for all requests for information from regulatory bodies and/or On Lok.
- Promoting and ensuring compliance with all regulatory and licensing standards.
- Responding to clinical deficiencies from site audits by developing, implementing and monitoring corrective action plans.
- Submitting clinical reports to On Lok, DPH and CMS as needed.
- Participating in On Lok meetings related to contract oversight between On Lok and IOA. Ensures all contractual obligations are met and reports any deficiencies to VP of President of Integrated Care Services.
Fiscal and Growth:
- In collaboration with VP of Integrated Care Services, developing and implementing PACE budget. Ensures PACE Leadership is accountable to budget compliance.
- In conjunction with PACE Managers and VP of Integrated Care Services, developing goals and implementing corrective action plan to manage utilization of services ensuring client needs are met in an efficient manger.
- In conjunction with IOA Connect and IOA Marketing, supporting the growth of PACE programs through community outreach, fostering internal referrals and collaboration with On Lok marketing plans.
- Partnering with ADHC Manager and PACE staff to ensure high level of customer service throughout enrollment process and performing other duties as assigned.
- A./B.S. degree from an accredited college or university
- Minimum 5 years management experience within the health care industry
- Minimum 2 years working in a leadership position in a PACE program
- Familiarity with PACE Regulations and California Title 22 regulations
- Ability to work within an interdisciplinary team with initiative, imagination, resourcefulness and flexibility
- Strong leadership and communication skills; keenly understands importance of relationship building
- High integrity as well as demonstrated experience leading and motivating teams and individuals
- Familiarity and appreciation with the application of Information Technology (IT) to clinical care, including patient care recordkeeping, billing, quality assurance, outcomes assessment and pertinent privacy requirements
- Experience building and supervising a high performing interdisciplinary team
- Master’s degree in health care or health care administration
- Demonstrated ability to work collaboratively and to encourage collegial working relationships and team building within agency and with outside partnerships
- Experience working with behavioral health population
- Ability to speak and understand Spanish or Cantonese
We encourage you to learn more about IOA by visiting
Institute on Aging reserves the right to revise job descriptions or work hours as required.
IOA is an Equal Opportunity Employer