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Team Leader
Matcha Love

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Team Leader
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Matcha Love
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Job Summary

$18.00 per hour
Job Type
Job Last Posted
Job posted 1 day ago
Job Role
Retail Operations, Retail Manager
Employer's Industry
Retail, Food & Hospitality

Job Description


  • Supports manager and store staff with daily operational tasks such as ensuring the store is organized, maintained and efficiently replenished.
  • Monitors and reports weekly shipments and ensures that all shipments are received with appropriate rotating and dating system in place.
  • Provide leadership across the board by facilitating efficient store operations on duty.
  • Responsible for opening and closing the store in accordance with company standards.
  • Ensures that all aspects of store visuals and product placement on shelves are maintained, leads in-store cleanliness and supports the training of these standards and special promotions.
  • Providing a positive customer service experience for all customers, listen to their needs and concerns regarding various store products in a helpful and cheerful manner. Guests are our first priority.
  • Meet store standards which include providing quality beverages and soft-serve ice cream for customers.
  • Responsible for operating the cash register and executing cash handling standards according to store policies and procedures and daily reconciliation.
  • To show up for work on time and prepared to fully participate in the day’s activities.
  • To be enthusiastic and confident in the quality of our products.
  • Ensures proper storage and organization of all stock is maintained at all times including any offsite storage units and reports any issues to Manager.
  • To be in full compliance with the company policies and State and Federal regulations.
  • Ability to get along well with others and lead a group.
  • Flexible availability


  • Ability to regularly talk and/or hear.
  • Frequently required to sit, stand, walk, use hands/ fingers to handle, or feel and reach with hands and arms.
  • Ability to read and analyze written information on a computer terminal.
  • Vision abilities such as close vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Occasionally stoop, kneel, or crouch, lift, carry, push, pull or otherwise move objects of at least 30 pounds.
  • While performing the duties of this job, the Team Leader is occasionally exposed to moving mechanical parts and kitchen implements.
  • The noise level in the work environment is moderate to noisy.
  • Not allowed to wear or listen to music on headphones while at work, as this will distract from the job requirements.
  • Not allowed to use a cell phone for personal texting or calling while at work, as this can distract from the job requirements.
  • Ability to use good judgment when dealing with customers issues, prioritize and handle multiple tasks and work with a sense of urgency. 

Business Overview

Our Story

ITO EN (North America) INC. was established in New York in May 2001, with a mission to introduce and cultivate an authentic green tea culture and an unsweetened ready-to-drink market (Oi Ocha-Japan’s #1 Green Tea). Opening its corporate office in Brooklyn, the company launched its DSD operation, modeled after Japan’s Route Sales. In keeping with ITO EN’s history of product innovation, new lines such as TEAS’ TEA and Matcha LOVE were launched for the U.S. market, with Matcha LOVE stores in New Jersey, California, Hawaii & Texas. The company is committed to tea education and its sustainability, through community events and support of global tea initiatives.

Team Size

1-10 team members


Culture & Perks

Paid Time Off
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This job allows 1-Click Apply. Click here to unlock 1-Click Apply and complete this application.
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