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Case Manager
Lutheran Social Services of Northern California

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Case Manager

Lutheran Social Services of Northern California

Job Summary

$23.24-23.74 per hour
Job Type
Job Last Posted
Job posted 2 days ago
Job Role
Social Work, Social Work Case Manager
Employer's Industry

Job Description

Job Title: Case Manager

Location: San Francisco, Tenderloin

Program: The Forensic Housing Program (FHP)

Classification: Full Time Non-Exempt with Benefits

Reports to: Sr. Program Manager

Salary: $23.24-$23.74/HR based on a 37.5 HR Work Week

(Depending on education, experience, and language capacity)

Benefits: Medical, Dental, Vision, Retirement Plan

Agency Overview:

LSS of Northern California (LSS) is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people become vulnerable because of homelessness, mental illness, substance use or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient.

Program Description:

The Forensic Housing Program (FHP) provides transitional supportive housing in collaboration with local city and county programs. The goal of the program is to ensure immediate access to housing and supportive services to post-incarcerated homeless persons living with HIV/AIDS in San Francisco, with the longer term objective of access to safe, decent and affordable permanent housing. The program provides coordinated case management support to help these individuals better stabilize their lives. Additional program services include housing advocacy, money management services, linkages to HIV prevention, access to benefits counseling/advocacy, workshops/groups focused on teaching basic life skills, access to medical care, access to oral health care, and access to behavioral health services targeting post-incarcerated individuals living with HIV/AIDS in the city and county of San Francisco. This hotel is a 51 unit SRO building in the Tenderloin with 30 units dedicated to this program.

Essential Duties and Responsibilities:

  • Provide case management and social service coordination for program participants including assessments, crisis intervention, harm reduction, and client advocacy.
  • Implement individual service plans in conjunction with the client, program and community case manager.
  • Assist program participants in securing appropriate independent permanent housing, including help with gathering necessary documentation, help filling out applications, help filing appeals, and working with city programs or private landlords.
  • Identify program participants in need of services and maintain awareness of their overall health status.
  • Promote self-sufficiency and independence as appropriate.
  • Facilitate and coordinate money management services in conjunction with the referring case manager.
  • Observe client confidentiality & HIPAA protocols.
  • Maintain the program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.
  • Maintain a strength-based perspective.
  • Treat others with respect and courtesy, striving for open and honest working relationships.
  • Maintain high ethical standards when dealing with others.
  • Demonstrate good judgment and common sense.
  • Prepare reports and presentations of information as required.
  • Serve as liaison/advocate with outside social and health agencies.
  • Provide current information and referrals regarding services and community resources to residents and staff through case management, program meetings, groups, and staff meetings.
  • Work in collaboration with other on-site staff to facilitate community relations, provide guidance and conflict resolution as needed.
  • Attend and participate in participant, program, and agency meetings and trainings as assigned.
  • Work with FHP Program Coordinator to conduct activities and events for all program participants.
  • Evening hours may be required to assist with particular events from time to time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree and 2 years’ experience providing direct support services to vulnerable populations, preferably in the non-profit or public sector; or equivalent combination of education and experience. Bachelor’s degree in Social Work or related field preferred.
  • Demonstrated experience working with individuals from diverse social and ethnic backgrounds, especially those who are homeless, formerly homeless, or have been at risk of being homeless.
  • Ability to work independently, make effective decisions and utilize supervision as needed.
  • Ability to work collaboratively in a team setting.
  • Ability to multi-task and set priorities.
  • Strong communication, writing and analytic skills.
  • Experience with using Motivational Interviewing and Harm Reduction counseling techniques preferred.
  • Experience in addressing the areas of substance abuse, chronic mental and physical health issues in the homeless and formerly incarcerated population.
  • Experience working with people living with HIV/AIDS.
  • Experience providing social services in a residential setting preferred.
  • Experience working collaboratively with other agencies.
  • Literacy and experience in using computer software such as Web Browsers, MS Outlook/Word/Excel, and other database programs.
  • Bilingual (English/Spanish) a plus.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to hold objects, writing instruments, or files; and talk, hear and smell. The employee is occasionally required to stand, walk, sit, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. organization’s accounting staff.

The employee may be required to travel to locations within the regional areas of LSS. This may require standing in lines and while traveling the employee may be exposed to vibration while driving a car. While performing the duties of the job, the employee may occasionally travel outside in varied weather conditions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lutheran Social Services is an Equal Opportunity Employer.

Business Overview

Our Story

Mission and Vision

LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.


The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.

By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).

In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.

In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.

LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.

LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.


Culture & Perks

Community Oriented
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