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Instructional Designer
ServiceMax

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Instructional Designer

ServiceMax
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 15 days ago
Job Role
Structural Designer
Employer's Industry
Education

Job Description

Job Title: Instructional Designer– US (Pleasanton, CA or Denver, CO areas preferred)

About the Instructional Designer
ServiceMax is seeking an Instructional Designer to design and develop technical product training. As part of a growing Product Education department, a candidate in this role will be assembling a curriculum of eLearning modules, videos, podcasts, and other learning offerings to teach internal employees, external partners, and customers how to configure, support and maintain a ServiceMax environment. The successful candidate will be a resourceful, dependable and detail-oriented self-starter who possess strong project management and instructional design skills and be able to become proficient in the ServiceMax application quickly. He/she must have a passion for finding creative and effective ways to educate varying audiences on technical topics. This position will report to the Director of Global Product Education.

Job Responsibilities:

  • Interface with subject matter experts, business owners, and peers to meet business needs across multiple cross-functional teams
  • Create new eLearning/web-based training design documents, write and narrate scripts, and design storyboards that outline course structure
  • Play a key role in the development of training projects, including coordinating activities for geographically-dispersed teams, defining project timelines, and identifying priorities
  • Transform existing materials, such as videos and instructor-led PowerPoint presentations, into eLearning and other training offerings
  • Review existing content and other source materials to design and revise courseware (as appropriate)
  • Conduct course evaluations, analyze feedback, and incorporate recommendations for innovative learning solutions to improve course content and program effectiveness
  • Collaborate with Engineers, Product Managers, Technical Trainers, and Instructional Designers Required Skills:
  • 3+ years' experience required in a technical training environment that uses instructional design with eLearning
  • Self-starter with the ability to work independently in a fast-paced environment and deliver content in a timely manner
  • Ability to collaborate with and extract technical knowledge from subject matter experts to create content that achieves the learning objectives with a great attention to detail
  • Experience creating eLearning modules using Adobe Captivate, Articulate Storyline, or related tool
  • Experience creating software demo videos with Camtasia or similar tool
  • Project Management skills highly desired
  • Proficiency using Microsoft Office applications such as PowerPoint, Word, and Excel
  • Excellent verbal, written, proofreading, editing skills, and reading comprehension skills (mastery of the English language) Desired Skills
  • Experience with Salesforce (or similar CRM) platform and/or ServiceMax application
  • Experience with Articulate Storyline and Camtasia
  • Experience with Adobe Creative Suite or similar graphic design applications
  • Experience in the Field Service Industry Education:
  • University degree in Instructional Design, communications or equivalent experience
  • Candidates must be prepared to provide a portfolio that demonstrates proficiency in course design and project management as well as deliverables including (but not limited to) eLearning modules, instructor-led content, or videos

Business Overview

Our Story

We lead the way in field service management. We continue to innovate within the industry and evolve with our customers as their needs change and grow. The combined power of ServiceMax – with field service management and real-time communication solutions – enable our customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.

Our focus is on the outcomes generated from the use of field service technology — outcomes that matter and make a positive impact on your business. For us, it’s never been just about the products; it’s about what you can gain, whether that’s more productive equipment, more efficient technicians, great customer experience or perhaps most importantly, increased revenue. The knowledge that comes with more than 10 years of experience has enabled us to help hundreds of companies around the world.

Our customers do amazing things with ServiceMax technology to enhance their field service operations. ServiceMax processes more than two million work orders every month, created by more than 350,000 technicians around the world, servicing more than 200 million units of equipment.

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