Job Title: Instructional Designer– US (Pleasanton, CA or Denver, CO areas preferred)
About the Instructional Designer
ServiceMax is seeking an Instructional Designer to design and develop technical product training. As part of a growing Product Education department, a candidate in this role will be assembling a curriculum of eLearning modules, videos, podcasts, and other learning offerings to teach internal employees, external partners, and customers how to configure, support and maintain a ServiceMax environment. The successful candidate will be a resourceful, dependable and detail-oriented self-starter who possess strong project management and instructional design skills and be able to become proficient in the ServiceMax application quickly. He/she must have a passion for finding creative and effective ways to educate varying audiences on technical topics. This position will report to the Director of Global Product Education.
We lead the way in field service management. We continue to innovate within the industry and evolve with our customers as their needs change and grow. The combined power of ServiceMax – with field service management and real-time communication solutions – enable our customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.
Our focus is on the outcomes generated from the use of field service technology — outcomes that matter and make a positive impact on your business. For us, it’s never been just about the products; it’s about what you can gain, whether that’s more productive equipment, more efficient technicians, great customer experience or perhaps most importantly, increased revenue. The knowledge that comes with more than 10 years of experience has enabled us to help hundreds of companies around the world.
Our customers do amazing things with ServiceMax technology to enhance their field service operations. ServiceMax processes more than two million work orders every month, created by more than 350,000 technicians around the world, servicing more than 200 million units of equipment.