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Desktop Support Technician
Broadly

Details (optional)

Desktop Support Technician

Broadly

Job Summary

Job Type
Full-time
Job Last Posted
Job posted 5 days ago
Job Role
Support Desk, Customer Services
Employer's Industry
Other

Job Description

HI, WE’RE BROADLY!

Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive.

Our culture is diverse and inclusive and what we all have in common is that we find purpose in our work, we know our work has meaning, and we strive to learn from one another as we build Broadly together!

WHAT'S THE JOB REALLY?

As a member of the Operations team, the Desktop Support Technician reviews, analyzes, evaluates, optimizes, and proactively responds to the technical systems and tools to assist the growing needs of the company.

WHO ARE YOU?

 

  • You have:
  • 3-5 years of IT and Desktop Support experience
  • Vendor analysis
  • Equipment procurement
  • Understand business practices and processes.
  • Excellent analytical and problem-solving skills.
  • Mac OS, Windows is helpful
  • Ability to demonstrate good judgment and approach in delivering solutions according to architectural, business, and technological constraints.
  • Knowledge of end-to-end testing: unit testing, user acceptance testing, quality assurance testing, and smoke testing.
  • Adaptable in an always changing and exciting start-up environment!!!!!

Desktop Support Analyst's primary responsibilities:

  • Morning shift from 8:00 am to 5 pm Pacific time, Monday through Friday.
  • Network support and troubleshooting for both wireless and wired configurations, cabling, and telephone.
  • Inventory management, security, and maintenance of IT equipment, hardware, software and laptops.
  • Frontline technical support for business process issues within Salesforce and its connected apps (Talkdesk, SalesLoft, etc).
  • Managing the Broadly Help Desk to be a first point of contact for any technical support for the Oakland office.
  • Standard desktop, workstation & laptop hardware and software troubleshooting.
  • Additional responsibilities include onboarding and offboarding employees and administration of Google, Talkdesk, Salesforce, Microsoft, etc.
  • Proactively find and solve IT and Business Application problems in a growing company with multiple office locations.
  • Audio/Video set-up and configurations for all conference rooms and company meetings.
  • Monitor incidents and service requests to ensure SLAs are met and work with analysts or other team members towards successful on-time resolution.
  • Develop and comply with core IT processes, including change control, change management, policy development & enforcement, systems design review, systems troubleshooting and documentation.
  • Special projects / duties as needed for any and all of two California offices.

Benefits:

  • Flexible Time Off: We believe that a balance between work and life is essential to happiness and success, so work hard and take the time you need
  • Health Coverage: We offer competitive coverage plans for medical, dental and vision, because you’re worth it
  • Food: We serve catered lunch every week, gather for company happy hours and stock the office with bountiful snacks
  • Fitness: Gym subsidy, commuter benefit
  • Travel: Ask us about our International Travel Stipend
  • Team Bonding: Weekly Happy Hours, Quarterly All Hands and more!
  • Equity: Yeah, you’ll be a stakeholder, we all are!
  • Compensation: Salary range $55-70K/year Depends On Experience

Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.

Business Overview

Our Story

Our Mission

We champion your local business. We believe in your positive impact on the community. We connect you with modern consumers, simplify your operations, and grow your word of mouth.

Broadly was founded in 2013 by engineers, Josh Melick and Assaf Arkin, while living in Oakland. After years of watching his father’s roofing business struggle to find an effective, simple and affordable solution to market itself, Josh recognized a need in the local business community. The duo set out to find an impactful way for businesses to engage with today’s consumers.

We are 100 people strong, Series B funded, 10M annual revenue and offer a very diverse workplace full of personal and professional growth opportunities!  Read our reviews on Glassdoor!

 

Links

Culture & Perks

Perks
Pet Friendly
Workplace
Collaborative
Diverse
Fun
Mission Driven
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