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Case Manager
Lutheran Social Services of Northern California

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Case Manager

Lutheran Social Services of Northern California

Job Summary

$43.7k-44.7k per year
Job Type
Job Last Posted
Job posted 2 days ago
Job Role
Housing Resources Specialist, Social Work Case Manager
Employer's Industry

Job Description

Job Title: Case Manager

Program: Folsom Dore Apartments- Housing

Location: San Francisco

Classification: Full Time Non-Exempt with Benefits

Reports to: Program Manager - Adult Housing Services

Wage: $43,698 - $44,673 (DOE & Education; 37.5 hour work week).

Benefits: Medical, Dental, Vision, Retirement Plan

Agency Overview:

Lutheran Social Services of Northern California is a Non-Profit agency providing services in supportive housing and money management. Lutheran Social Services responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient

Program Description:

Folsom Dore Apartments is a 98 unit mixed-income permanent supportive housing building with forty-four units dedicated to housing formerly chronically homeless adults with complex and long-term social, mental health, substance abuse, and medical issues. The support services on- site team is comprised of a program coordinator, a case manager, and an activities coordinator. The team works together to ensure that all residents are provided with necessary resources to ensure housing stability while increasing wellbeing through referrals, linkage, advocacy, education, and other supportive services

Essential Duties and Responsibilities:

  • Provide case management and social service coordination for residents including crisis intervention and client advocacy. Case management duties also include: individual and group counseling, psycho/social education, community building and tenant organizing, providing referrals and follow up in relation to medical care, benefits counseling, substance abuse and psychiatric treatment programs, as well as a variety of other programs that enable residents to live independently, such as meal programs and in-home supportive services.
  • Maintain client documentation and records. Develop individual client service plans, working with client, family members, on-site Property Management staff, and program and community resources to implement care plans. Serve as liaison/advocate with outside social and health agencies and provide current information and referral regarding services and community resources to residents.
  • Work with other team members to facilitate positive community relations by providing guidance and conflict resolution for residents who have issues with their neighbors and/or property management. Assist tenants with navigating the norms of independent living and the rules of the building.
  • Work with Program Coordinator to implement community building activities for the residents. This will require occasional evening hours for particular events.
  • Serve as a resource person to the property management staff.
  • Participate in and attend meetings and trainings as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
  • Minimum 2 years case management experience working with diverse populations.
  • Experience working with and sensitivity to issues affecting formerly homeless and low income adults with complex and long-term social and medical issues including people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
  • Experience working collaboratively with other agencies, and the ability to relate professionally to other service providers.
  • Experience working with people who are formerly homeless is preferred.
  • Experience providing social services in a residential setting preferred.
  • Ability to work both independently and as a member of a team.
  • Have good writing, computer, and analytical skills.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to hold objects, writing instruments, or files; and talk, hear and smell. The employee is occasionally required to stand, walk, sit, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee may be required to travel to locations within the regional areas of LSS. This may require standing in lines and while traveling the employee may be exposed to vibration while driving a car. While performing the duties of the job, the employee may occasionally travel outside in varied weather conditions.

Lutheran Social Services is an Equal Opportunity Employer.

People with diverse personal experiences are urged to apply, especially people of color, bi-lingual, lesbian, gay, bisexual and transgender individuals, women, and people living with HIV/AIDS.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Relocation reimbursement is NOT available for this position.

If an offer is extended, qualified candidates must provide proof of eligibility to reside and work within the United States without sponsorship.

Business Overview

Our Story

Mission and Vision

LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.


The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.

By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).

In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.

In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.

LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.

LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.


Culture & Perks

Community Oriented
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