HI, WE’RE BROADLY!
Our product enables local businesses to deliver a five-star customer experience. People have a better experience when the business is responsive, engaged, and customer-centric. By helping local businesses serve their customers better, we also help them thrive!
WHO ARE YOU?
A highly motivated, problem solver with strong Windows operating systems technical skills to join our Integration Support Team!
You possess well-developed technical skills and a strong attention-to-detail. You have a thorough knowledge of Broadly’s product (and services) and be able to describe its functions, features and details to customers. Integration Support Specialists must multi-task across systems and applications, analyze, isolate and resolve a variety of technical integration issues and can comfortably navigate various technical environments (e.g. Windows, Zapier, Postman/cURL, Salesforce, Github).
WHAT’S THE JOB, REALLY?
The Integration Support Specialist provides world-class technical support for Broadly’s small (and medium sized) business customers. This role ensures seamless automated experiences between Broadly and its customers, ensuring connectivity and productivity, delivering optimal value to Broadly’s customers. This role develops, manages, oversees and supports the business system integrations utilized by Broadly and its valued customers.
As Broadly’s Integrations SME (subject-matter expert), the Integration Support Specialist provides cross-functional assistance bridging the gap between Integrations Engineering, Product, Customer Success, Sales and Broadly’s customers. He/she provides Tier-1 and Tier-2 level assistance for all integration related questions and issues.
Broadly is committed to providing and promoting equal opportunity for all employees and applicants. We comply fully with the spirit, as well as the letter, of all applicable local, state, and federal laws and regulations implementing the national objective of equal employment opportunity. Broadly does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity, genetic information, age, religion, creed, physical or mental disability, marital or domestic partner status, veteran status, political or religious affiliations, height, weight, or any other characteristic protected by law. We value diversity and encourage all qualified candidates to apply.
Broadly was founded in 2013 by engineers, Josh Melick and Assaf Arkin, while living in Oakland. After years of watching his father’s roofing business struggle to find an effective, simple and affordable solution to market itself, Josh recognized a need in the local business community. The duo set out to find an impactful way for businesses to engage with today’s consumers.
We are 100 people strong, Series B funded, 10M annual revenue and offer a very diverse workplace full of personal and professional growth opportunities! Read our reviews on Glassdoor!
Culture & Perks