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Program Associate
Lutheran Social Services of Northern California

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Program Associate

Lutheran Social Services of Northern California

Job Summary

$17.86 per hour
Job Type
Job Last Posted
Job posted 5 days ago
Job Role
Social Work, Front Desk
Employer's Industry

Job Description

Job Title: Program Associate

Location: San Francisco

Classification: Non-Exempt Regular Full-time with Benefits: Medical, Dental, Retirement, etc…

Reports to: Office Manager

Hourly Wage: $17.86 Hour – 37.5 hour workweek

AGENCY OVERVIEW: LSS of Northern California is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient.

POSITION DESCRIPTION:The Program Associate is our lobby reception position and the first person to meet the general public and clients when they come into contact with LSS of Northern California. The impression created by this position is very important; it strongly influences how people feel about the agency. This position requires a person who is able to work with a large number of people and manage multiple tasks at the same time while maintaining a customer service approach. This is an excellent opportunity for an introduction into social services.


  • Maintain a strength-based perspective.
  • Provide diverse services to diverse people.
  • Treat others with respect and courtesy, striving for open and honest working relationships.
  • Maintain high ethical standards when dealing with others.
  • Demonstrate good judgment and common sense.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable and legal accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work sensitively with homeless adults who have disabilities related to mental health, substance use, and physical health, including HIV.
  • Knowledge and experience working in a human service delivery environment with the ability to relate to diverse agencies.
  • Basic computer skills required: Windows, Microsoft Office, and Internet.
  • Ability to maintain composure and professional behavior in stressful situations.
  • Ability to respond to common inquiries and/or complaints from clients, regulatory agencies, and members of the community.
  • Ability to clearly communicate services, operations, and office policies and procedures while listening effectively to client requests.
  • Demonstrated history of being prompt, reliable, and consistent in performing duties.
  • Demonstrated ability to perform multiple tasks efficiently and effectively.
  • Maintain proper boundaries with clients.
  • Ability to work independently with general supervision.
  • Willingness to travel to locations outside of San Francisco for staff meetings and outside trainings in order to enhance job performance.
  • Bilingual is a plus.


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude or limit the position if the work is similar, related or a logical assignment for this classification.


  • Greet clients and others who come into the office in a friendly and helpful manner; determine reason for visit.
  • Supervise clients waiting in lobby areas.
  • Understand and apply both office and program policies and procedures.
  • Provide information and referrals for clients and others as appropriate.


  • Notify staff person of client’s or other’s presence; facilitate communication between client and staff person.
  • Organize and manage front desk.
  • Track client visits.
  • Distribute clients’ mail to Case Workers.
  • Review client files (quality assurance) on quarterly basis.
  • Maintain safety protocol.
  • Monitor the lobby, client restroom and outside area around the building for safety and cleanliness.
  • Attend trainings as scheduled and assigned
  • Other duties as assigned by the Office Manager and Program Managers.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to hold objects, writing instruments, or files; and talk, hear and smell. The employee is occasionally required to stand, walk, sit, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations bills, payments, financial statements, and physical accounting files with other accounting staff; the incumbent will also have access to the organization’s banking and other highly confidential financial information. Because of this, the incumbent must have the ability to perform the job at the location of the organization’s accounting staff.

The employee may be required to travel to locations within the regional areas of LSS. This may require standing in lines and while traveling the employee may be exposed to vibration while driving a car. While performing the duties of the job, the employee may occasionally travel outside in varied weather conditions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lutheran Social Services is an Equal Opportunity Employer.

Business Overview

Our Story

Mission and Vision

LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.


The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.

By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).

In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.

In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.

LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.

LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.


Culture & Perks

Community Oriented
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