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Urgent Response Coordinator
Sacramento Children's Home

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Urgent Response Coordinator
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Sacramento Children's Home
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Job Summary

$18.85-22.26 per hour
Job Type
Job Last Posted
Job posted 27 days ago
Job Role
Social Worker

Job Description

The Sacramento Children's Home is growing - Come Grow With Us!

Founded in 1867, the Sacramento Children's Home is the oldest active charity in Sacramento, among the most highly respected and we have just added our newest program to the SCH family of programs, The Source!

The Source is a 24/7, 365 day call center that provides immediate phone response, mobile in-person/face-to-face crisis intervention, triage services, mediation, follow-up support, and information and referral services to current and former foster youth up to age 21 and current resource/foster families who are experiencing crisis, or emotional or behavioral distress that, without immediate support, risks disruption to the current living situation.


Under the supervision of the Clinical Program Manager, the Urgent Response Coordinator (URC) provides urgent response to youth and caregivers as the first point of contact to those seeking assistance. This involves phone triage and de-escalation, as well as in-person response and follow up care to ensure increased safety, stability, and linkage to community, health, educational, social, and mental health resources.


• Provide assessment, triage, and crisis response to those seeking support through The Source's contact methods (phone, text, online, etc.).

• Monitor and ensure effective linkages with community and agency service providers.

• Coordinate needed response to client/caregiver crisis and involve additional Source roles (therapist, advocates).

• Provide short-term follow up services to client/caregiver to further implement techniques from developed safety plans, teach basic coping skills, and facilitate linkage to other providers and community resources.

• Take responsibility for initial safety plan development or escalate to Therapist when appropriate and implement plan with youth and caregivers.

• Attend external meetings to support client/caregiver such as emergency CFTs, etc. as appropriate.


Applicants MUST have the following: 4 years of full time/equivalent (FTE) direct care experience in the mental health field. Up to 2 years of education in a mental health or alcohol and drug related field may be substituted for 2 years of experience.

Possession of a Master’s Degree or PhD and 2 years of FTE direct care experience in a mental health setting or a Bachelor’s degree and 4 FTE direct care experience in a mental health setting, or an Associate’s Degree and six years of FTE direct care experience in a mental health setting is highly desired. One year of direct practice experience working with seriously disturbed children, adolescents, and families, and experience in engaging parents as partners and working successfully with families from diverse ethnic and cultural groups is also preferred.


We offer an excellent benefits package including medical, dental, vision, life and accident insurance, short and long term disability plans, retirement plan, paid vacation, sick leave and holidays, tuition reimbursement, paid training and career advancement opportunities.

TO APPLY: Candidates must complete our on-line employment application available 

Business Overview

Our Story

Our Mission: Opening Doors to the Future by Maximizing the Potential of Children and Families

Since 1867, the Sacramento Children’s Home has been dedicated to caring for our community’s most vulnerable children and families.

We offer a comprehensive spectrum of prevention, early intervention and mental health treatment programs to strengthen families and stop the generational cycle of child abuse and neglect. From educating parents of infants and toddlers to teaching independent living skills to young adults, we are able to help the widest range of clients and address the widest range of needs of any child and family service organization in the county.

Our mission could not be accomplished without the help of our generous donors and volunteers, as well as our dedicated leadership and auxiliary groups. Together, we are able to make a significant difference in the lives of more than 7,000 children and 4,300 families a year.

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