COMPENSATION DOE + Full Benefits
PROGRAM Housing Services | San Francisco and Oakland, CA
REPORTS TO Chief Program Officer
WORK SCHEDULE Monday-Friday, 9:00am – 5:30pm
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
Program and Position Overview
Under the direction of the Chief Program Officer, Director of Housing will oversee a staff of fifty-two and directly supervising two senior directors. The candidate selected for this position will ensure a comprehensive understanding of staff training plans and an evidence-based practices pertinent to rental subsidies that work to integrate intake and assessment, navigation, orientation, and stability. The Director of Housing will work closely with the city of San Francisco’s Coordinated Entry System to provide oversite and control of departmental data and metrics. The Director of Housing will provide oversight of all policies and procedures aligned subsidy programs. In coordination with the Chief Program Officer, the Director of Housing is responsible for maintaining the highest quality services and efficiency while fostering teamwork among staff and across departments, programs, and other social service organizations.
Primary Duties and Responsibilities
• Provide leadership and supervision to 2 program directors: Intake & Navigation Director and Housing Stability Director.
• Work closely with program directors on monitoring all subsidy contracts, quality of services, and activities.
• Develop, direct, and coordinate the implementation of goals, objectives, policies, procedures, and work standards for the department in collaboration with the Intake & Navigation Director and Housing Stability Director.
• Develops and monitors budget for the program, services, and staffing levels.
• Collaborate with the Director of Data and Evaluation to review and coordinate data entry and reporting across all funding databases in locating errors, and provide follow up reports to staff for corrective plan(s) of action.
• Collaborate with the City of San Francisco’s coordinated entry system to ensure referrals are flowing through the subsidy contracts.
• Facilitate weekly housing meetings and monthly community stakeholder meetings and participate in bi-weekly departmental strategic planning meeting.
• Supports the Intake & Navigation Director and Housing Stability Director in maintaining operational, programmatic quality assurance.
• Generate Salesforce, One System, GMS, and Carbon system reports, locate errors, and provide follow up reports to staff for corrective plan(s) of action.
• Under the supervision of the Chief Program Officer, the Director of Housing will participate in the support the work for funding RFP identification and response production and submission development in administration of contracts budgets; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
• Represents the Housing Services Department to other community stakeholders, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.
• Conducts a variety of organizational, departmental and operational reviews of recommendation, and modifications to program policies and procedures as appropriate.
• Participates in and makes presentations to the city stakeholders, and a variety of boards and city commissions; attends and participates in professional group and staff meetings; stays abreast of new trends and innovations in the fields of HUD and other federal, state and local regulations pertaining to department operations.
• Monitors changes in federal subsidy laws, regulations, and technology that may affect internal data or departmental operations; researches and implements policy and procedural changes as required.
• Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned.
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations; provides subject matter expertise to departments on topics related to housing innovations and homelessness.
• Other duties as assigned.
Qualifications, Skills and Abilities
• Bachelor's required, Master's preferred in social work or fields in (Social Work, MFT, or Psychology) preferred.
• Experience in program or project management and ability to manage cross departmental projects and/or emerging priorities.
• Demonstrated experience in developing and managing million-dollar budgets and city contracts.
• Demonstrated experience in supervision and leadership development, coaching, and mentoring of senior staff.
• Experience managing a complex team with various departments and work streams towards common goals and objectives.
• Highly detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
• Required proficiency in Office 365, Salesforce, Docusign.
• Able to learn quickly and work effectively with a wide range of constituencies.
• Strong interpersonal and team building skills.
• Passion for working with the population served.
• Ability to work as part of a multifaceted team.
• Preferred applicants will have 5 years’ experience working with:
o experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges.
o those living with co-occurring disorders and experiencing homelessness
o individuals with serious mental illness and substance addiction
o a social service agency that provides outreach and engagement services
• Experience using data to inform strategic decision making: all our values – growth mindset, data informed, resourceful leading programs, and change management/programmatic improvements.
Compensation and Benefits
Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.
The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.
HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!
● Click the blue "APPLY" button above or below.
● Please attach your resume and a brief letter of interest.
● No faxes or phone calls.
● Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Founded in 1985, Hamilton Families established San Francisco’s first shelter for families experiencing homelessness. Today we are San Francisco’s leading service provider to homeless families, with an array of highly effective programs at sites in San Francisco and Oakland.
Hamilton Shelter Program in the Tenderloin provides safe shelter, three meals a day and critical social services to 50 families a night for up to six months.
Hamilton Transitional Housing houses and supports up to 25 families at high risk for chronic homelessness for 6 to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness.
Hamilton Housing Solutions prevents homelessness whenever possible and assists families who have become homeless with housing search assistance, temporary rent assistance, case management, job search and other services for up to 18 months to help them find and retain a permanent home.
Children’s Services are integrated throughout all our programs, providing therapeutic support and enrichment activities to strengthen children’s resiliency, promote academic success and enhance the parent-child bond.
Culture & Perks