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Assistant Membership Manager
Conservation Society of California

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Assistant Membership Manager
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Conservation Society of California
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Job Summary

Job Type
Full-time
Job Last Posted
Job posted 30 days ago
Job Role
Community Development, Customer Services
Employer's Industry
Nonprofit, Retail

Job Description

Job Title: Assistant Membership Manage

Job Code: 

Department: Development 

FLSA Status: Exempt 

Grade: 

Reports To: Membership Manager 

Summary/Objective: 

Oakland Zoo is operated by the Conservation Society of California. This position in the Zoo’s Development Department reports to the Membership Manager to support a successful membership program with the goal of stewarding and growing donor engagement and retention and cultivating member acquisition. This person assists the Membership Manager to implement the strategies and tactics in pursuit of those goals. These strategies use direct mail, telemarketing, events, communication and special events. This position upholds the mission and values established by the Conservation Society of California and adheres to its policies and procedures.

Essential Job Duties

  • Assist in implementing and evaluating Zoo membership strategies for acquisition and retention, including direct mail, telemarketing, and digital campaigns
  • Manage Zoo communications to members, including emails and social media posts
  • Assist with planning and hosting member events and special opportunities
  • Work with the Development Dept team to deepen member engagement and encourage them to become Zoo donors
  • Work with Development and IT departments to ensure best practices for data entry and database management for the Donor/Member database (Raiser’s Edge) and POS system/webstore (Galaxy). Implement protocols and problem-solve technical issues as needed to improve data integrity and the membership customer experience.
  • Support data entry and clean-up, and telephone and email customer service during high volume periods
  • Supervise the weekday staff in the Zoo’s Membership sales booth
  • Assist supervising weekday Member Services staff
  • Model superior customer service
  • Demonstrate knowledge of, and support, the Conservation Society of California’s vision, standards, policies and procedures, confidentiality standards, and codes of behavior.
  • Other duties as assigned 

Ancillary Job Duties

  • Represent Membership Manager when required
  • Work with other Zoo departments to plan and execute special events in the Zoo
  • Work with IT Department to assure best practices and accuracy in all IT areas 

Supervisory Responsibility

  • Supervise the weekday staff in the Zoo’s Membership sales booth 

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.

  • Commitment to Oakland Zoo’s mission
  • Minimum one year experience in nonprofit membership program, donor development, or direct mail
  • Minimum one year experience supervising minimum of two staff
  • Experience with Raiser’s Edge and Galaxy (POS) or equivalents
  • Proven ability to communicate clearly in writing and speaking
  • Proficiency with Microsoft Windows, Outlook, Word, Excel
  • Must be able to work occasional weekends, holidays and evening hours

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

  • Ability to multi-task, collaborate, team-build and lead others
  • Adept problem solver with good judgment especially with technical issues within CRMs or database integrations
  • Flexible to changing priorities and urgencies
  • Ability to handle intervals of high pressure while maintaining perspective and humor
  • Bilingual a plus 

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

  • General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to walk Zoo grounds, including hills, work outside, lift and carry 15 pounds

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. The Zoo reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Business Overview

Our Story

The Oakland Zoo was founded in 1922 by naturalist Henry A. Snow. In 1936, Henry's son Sidney established the non-profit organization East Bay Zoological Society, which was originally known as the Alameda County Botanical and Zoological Society. The East Bay Zoological Society has been operating and managing the Zoo as a non-profit organization for the City of Oakland since 1982.

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Culture & Perks

Workplace
Collaborative
Community Oriented
Diverse
Fun
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