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Customer Team Member
Sports Basement

Details (optional)

Customer Team Member

Sports Basement

Job Summary

Job Type
Full-time, Part-time
Job Last Posted
Job posted 28 days ago
Job Role
Customer Services, Sports Store Staff
Employer's Industry
Health & Wellness, Retail, Other

Job Description

Sports Basement

Sports Basement is a Bay Area sporting goods retailer, but it feels like so much more! We carry the best brands at the best prices, we rent snow gear, camp gear, bikes and more, and we'll fix up your bike or tune your ski gear at our in-store service shops. Even better, we offer tons of comfy couches and community spaces so you can feel at home, enjoy a film festival, or meet some (sorta) famous athletes. From hosting fundraisers for local schools & charities to cheering you on at a local race, we're a key part of our local communities as well as a safe space to hang out (that’s what the couches are for).

Position overview

If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most. Attributes that will make you successful in this role are: 

  • Make genuine connections with customers by engaging in conversation. Asking open-ended questions, understanding what the customer needs and tailoring your approach. 
  • Assist customers in an enthusiastic and courteous manner; providing service that makes customers say "wow!" (in a good way.). 
  • Advise and assist customers with products and gifts that are perfect for their needs (not just whatever's priced the highest!). 
  • Accurately complete sales using POS system according to established procedures. 
  • Speak to the product description and technical knowledge. 
  • Make our customers aware of sales and promotions so they are always getting the best shopping experience possible.


Sports Basement offers a competitive wage with plenty of opportunities for advancement after skills and experience are demonstrated. Specific starting wages are : on location and experience. We went above and beyond with our benefits, as a Sports Basement staffer you'll get: 

  • Full health, dental, and optical coverage (full-time staff). 
  • Participation in our profit-sharing bonus pool (full-time staff). 
  • 40% off our already low prices. . . for life! (after you work 2,000 hours). 
  • A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner. 
  • A free flight every time you work the equivalent of one full year. 
  • Free skiing, camping, and biking trips with our Out of the Basement program. 
  • Free use of our rental gear. 
  • Up to $1,000 per year in event and race fee reimbursements. 
  • 401(k) plan. 
  • Stock options program (full-time staff). 
  • Flexible schedule for students.

Business Overview

Our Story

Sports Basement is a growing sporting goods retailer with eight locations in the San Francisco Bay Area as well as an online store. We take pride in selling the best brands at basement prices, but if you've ever been to the Basement, you probably know that that description doesn't really do us justice. Learn more about us at or watch this video:


Culture & Perks

Community Oriented
Mission Driven
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