COMPENSATION $90,000- $95,000 + Full Benefits
PROGRAM Housing Services Program | San Francisco, CA
REPORTS TO Director of Housing
WORK SCHEDULE Monday-Friday, 9:00am – 5:30pm
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org
Program and Position Overview
The Housing Services Program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.
Under the supervision of the Director of Housing, the Housing Stability Director directly supervises the Housing Stability Coordinators and leads the team to provide effective participant-centered services that end generational family homelessness. The Housing Stability Director is responsible for hiring and ongoing staff training and development, as well as the daily operations of our referral-based case management team. The Housing Stability Director works in close coordination with the Intake & Navigation Director, and the Real Estate Director to move strategic and operational work forward. The Housing Stability Director maintains high standards of program quality assurance and carries out program improvements to increase the effectiveness of the program in helping families achieve long-term stability. The ideal person has experiences leading teams in a social services context with a demonstrated skill and passion for people management. The ideal candidate is strategic and motivating, approaching the work with a strengths-based perspective, growth mindset, and a proven track record of results.
Primary Duties and Responsibilities
• Oversee and ensure the ongoing development and daily operation of the Housing Stability Team. Lead the team to provide effective participant-centered services in order to achieve the goals of families to remain stably housed after exiting the program. Monitor and report on goals using a data-driven approach to iteration and improvement.
• Collaborate with Hamilton Families Program Directors to implement changes to service delivery and programs that will advance the strategic plan for the entire organization. Work closely with the Director of Housing on various organizational activities and special projects.
• Directly supervise 4 coordinators and who supervise a team 23 specialists responsible for providing direct case management to participants provide supportive services. Supervision includes but is not limited to conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching staff and providing formal trainings when appropriate.
• Lead recruitment, hiring, onboarding and ongoing training efforts of housing stability program staff, in a manner consistent with HF personnel policies and procedures.
• Improve systems for staff to implement on the goals and develop external relationships regionally to ensure that participants meet their housing, income, employment and community goals.
• Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing participants with a positive experience. Assist in developing ongoing expertise in delivering trauma-informed, culturally competent services to a diverse population.
• The director of intake & assessment and navigation will be responsible for preparing reports, reporting to program funders in accordance with contract requirements. The Housing Stability Director will be responsible to attend community and external stakeholders meeting on behalf of HF.
• Ensure program quality and adherence to stated standards of conduct, ethics and confidentiality requirements. Ensure the program maintains accurate records, files, correspondence and data collection through file audits and respond to inquiries and requests for information. Coordinate with other directors/managers/coordinators to develop and revise policies and procedures, operations manuals and emergency procedures.
• Monitor expenditures in accordance with established fiscal guidelines.
• Maintain and promote the cooperative, harmonious, collaborative teamwork environment HF strives to foster within the workplace.
• Other duties as assigned.
Qualifications, Skills and Abilities
• Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public or non-profit administration.
• A minimum of 3 years in a management and supervisory; demonstrated ability to exercise appropriate authority and sound judgment when needed.
• Strong program management and supervisory skills, including recruiting a talented work force, providing appropriate skills development, and fostering staff retention.
• Ability to plan and implement innovative programs; commitment to working in an iterative environment.
• History of developing effective relationships within and outside of the organization in pursuit of organizational objectives.
• Ability to manage multiple projects with demanding deadlines and the desire and ability to maintain a quality work place in a fast paced and changing environment.
• Strong commitment to collaboration; ability to work independently as well as a member of a team. Must be able to role model and demonstrate exceptional professional boundaries.
• Excellent written and verbal communication skills.
• Experience and comfort with Salesforce is a plus.
• A valid CADL; able and willing to travel locally as needed.
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.
Compensation and Benefits
Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.
The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.
HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.
HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!
● Click the blue "APPLY" button above or below.
● Please attach your resume and a brief letter of interest.
● No faxes or phone calls.
● Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Founded in 1985, Hamilton Families established San Francisco’s first shelter for families experiencing homelessness. Today we are San Francisco’s leading service provider to homeless families, with an array of highly effective programs at sites in San Francisco and Oakland.
Hamilton Shelter Program in the Tenderloin provides safe shelter, three meals a day and critical social services to 50 families a night for up to six months.
Hamilton Transitional Housing houses and supports up to 25 families at high risk for chronic homelessness for 6 to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness.
Hamilton Housing Solutions prevents homelessness whenever possible and assists families who have become homeless with housing search assistance, temporary rent assistance, case management, job search and other services for up to 18 months to help them find and retain a permanent home.
Children’s Services are integrated throughout all our programs, providing therapeutic support and enrichment activities to strengthen children’s resiliency, promote academic success and enhance the parent-child bond.
Culture & Perks