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Program Coordinator
Lutheran Social Services of Northern California

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Program Coordinator

Lutheran Social Services of Northern California

Job Summary

Job Type
Job Last Posted
Job posted 12 hours ago
Job Role
Transitional Housing Specialist, Social Work Case Manager
Employer's Industry

Job Description

Job Title: Program Coordinator

Location: San Francisco

Program: Polk Geary Senior Apartments

Classification: Full Time Non-Exempt with Benefits

Reports to: Program Manager – Housing Services

Salary: $48, 533.00 - $50,483 37.5 Hours a week

(Depending on education, experience, language capacity)

Benefits: Medical, Dental, Vision, Retirement Plan

Agency Overview:

Lutheran Social Services of Northern California is a Non-Profit agency providing services in supportive housing and money management. Lutheran Social Services responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster.

Program Overview:

Polk Geary Apartments is a 110 unit building with 50 units dedicated to housing formerly homeless seniors through a Supportive Housing program administered through the San Francisco Department of Homelessness and Supportive Housing.)

Position Description:

  • Provide case management services to formerly homeless seniors who are challenged with complex medical issues, mental health issues, and substance use issues.
  • Work with the Adult Housing Services Program Manager to take the lead on program reporting requirements in the form of monthly grid reports, tracking program activities, and tracking program outcome measurements for this supportive housing program.
  • Serve as the on-site support services liaison to Property Management staff.
  • Serve as the staff lead in planning, organizing and implementing community events and activities for the residents.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable and legal accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelor’s degree and 2 years experience in social work, preferably in the non-profit or public sector; or equivalent combination of education and experience. Bachelor’s degree in Social Work or related field preferred (MSW or MA PREFERRED).
  • Demonstrated ability to work with low-income adults with empathy for persons who are homeless or have a history of homelessness.
  • Demonstrated experience in addressing the areas of substance use, chronic mental health, and physical health issues in the homeless population.
  • Experience working with seniors
  • Ability to work in a fast paced environment that requires strong multi-tasking capabilities.
  • Experience with using Motivational Interviewing and Harm Reduction counseling techniques preferred.
  • Knowledge and experience in working with culturally diverse populations.
  • Experience in accessing community based services and ability to relate professionally to other service providers.
  • Excellent writing and analytic skills.
  • Able to work independently, make good decisions and utilize supervision as needed.
  • Ability to work collaboratively in a team setting.
  • Experience with group facilitation and community building
  • Bilingual ability preferred(Cantonese/Mandarin or Spanish)


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude or limit the position if the work is similar, related or a logical assignment for this classification.

Case Management Duties:

  • Provide case management services, including counseling, crisis intervention, therapeutic support, psycho/social education, addressing lease violations, conflict and behavioral management, and other assistance as needed for seniors with a history of chronic homelessness.
  • Participate in case conferences with other service providers as needed.
  • Provide assessments and case plans in collaboration with residents on their needs and goals.
  • Provide individualized education, budgeting, and education on problem-solving techniques, communication skills and home management to residents.
  • Maintain case records of client case load and other record keeping as required by the agency.

Program Coordination Duties:

  • Plan, coordinate, and schedule community building activities and educational/psycho educational groups
  • Serve as the on-site support services liaison to Property Management staff. Create agendas and facilitate weekly meetings with Property Management and on- site support services team.
  • Provide support to the Adult Housing Services Program Manager for periodic and annual report writing as required by funding contracts.
  • Attendance and representation of LSS in various community meetings.
  • Other duties as assigned by the Program Manager.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit and operate a computer for extended periods of time. The employee frequently is required to use hands to hold objects, writing instruments, or files; and talk, hear and smell. The employee is occasionally required to stand, walk, sit, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations bills, payments, financial statements, and physical accounting files with other accounting staff; the incumbent will also have access to the organization’s banking and other highly confidential financial information. Because of this, the incumbent must have the ability to perform the job at the location of the organization’s accounting staff.

The employee may be required to travel to locations within the regional areas of LSS. This may require standing in lines and while traveling the employee may be exposed to vibration while driving a car. While performing the duties of the job, the employee may occasionally travel outside in varied weather conditions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lutheran Social Services is an Equal Opportunity Employer.

Business Overview

Our Story

Mission and Vision

LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.


The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.

By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).

In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.

In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.

LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.

LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.


Culture & Perks

Community Oriented
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