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Hawk Cares Case Manager – Cosumnes River College
Lutheran Social Services of Northern California

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Hawk Cares Case Manager – Cosumnes River College

Lutheran Social Services of Northern California

Job Summary

$40k per year
Job Type
Job Last Posted
Job posted 5 days ago
Job Role
Social Work, Social Work Case Manager
Employer's Industry

Job Description

Job Title: Hawk Cares Case Manager – Cosumnes River College

Program: Sacramento Area

Classification: Regular Full-time with Benefits

Reports to: Program Manager

Work hours: 7.5 hour workday – 5 day work week

AGENCY OVERVIEW: LSS of Northern California is a Non-Profit agency providing services in supportive housing and money management.

Cosumnes River College is a comprehensive community college and is proud to serve the higher educational needs of residents in south Sacramento County, including the Elk Grove and Laguna areas.

MISSION STATEMENT: LSS of Northeran California promotes stability and honors the dignity of those we serve by proiding supportive housing services that lead to self-sufficiency.

Cosumnes River College is an open access, student-centered, comprehensive community college that prepares students to realize their educational and career aspirations through exemplary transfer, general, and career education in an academically rigorous and inclusive environment. CRC also offers exceptional instruction in basic skills and English for non-native speakers, as well as a broad array of life-long learning, community service, and workforce development programs.

PROGRAM OVERVIEW: The Hawk Cares Program Manager (Care Manager) works directly with Cosumnes River College (CRC) to provide housing and other basic needs services to homeless and at risk students. Many students are in recovery from drug and/or alcohol addictions, have mental health diagnoses, or are dually diagnosed. Many students are former foster youth. Many have experienced domestic violence, abandonment, or abuse. Care management services assist in achieving and maintaining stability as well as self-improvement and self-sufficiency. The person selected for this postion will oversee the Hawk Cares Program, a program designed to meet the basic needs of CRC’s students including but not limited to the food and housing insecurity and the emergency loan program. The Care Manager postion will be located on CRC’s campus and will report to the Student Life Supervisor.


  • Maintain a strength-based perspective.
  • Provide diverse services to diverse people.
  • Treat others with respect and courtesy, striving for open and honest working relationships.
  • Maintain high ethical standards when dealing with others.
  • Demonstrate good judgment and common sense.
  • BA or BS degree from an accredited college or university, preferably with a major in a behavioral science, and/or 2-3 years experience in the human services field –or– an AA/AS from an accredited college and 4-5 years experience in the human field services.
  • Ability to work with students who are transition-age youth or adults, with low income from diverse social and ethnic backgrounds and who have a history of homelessness. 
  • Demonstrated knowledge of Housing First, Trauma Informed, Critical Time Intervention, Motivational Interviewing and Positive Youth Development treatment frameworks.
  • Professional experience working with students who have AOD dependencies, mental health diagnoses, domestic violence histories, issues with abandonment, and abuse.
  • Ability to access community-based services and to collaborate with other service providers.
  • Knowledge of fair housing and housing inspections.
  • Ability to locate affordable housing opportunities.
  • Good writing and analytical skills.
  • Strong organizational skills.
  • Ability to work independently, make effective decisions and utilize supervision as needed.
  • Ability to work collaboratively in a team setting.
  • Ability to multi-task and set priorities.
  • Has a clean driving record, licensed and registered car, and proof of insurance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.


  • Single point of contact for the Hawk Cares Program (Homes for Hawks (housing and hotel voucher program), The Hawk Spot Food Pantry, The Hawk Swap clothing exchange, emergency loan program, textbook scholarships, and Gowns for Grads).
  • Active management of the Homes for Hawks and emergency loan program.
  • As the campus homeless services liason, coordinate referrals and services.
  • Provide case management to youth or adults coming from homelessness.
  • Support the development of student-focused treatment plan.
  • Provide initial and ongoing student assessment.
  • Locate affordable housing and coordinate move-in with landlord and student.
  • Provide crisis intervention, referrals, and collaborative consult with any service providers working with student.
  • Work with students to establish case plans that address critical needs such as mental health and AOD treatment, education, employment, budgeting and parenting skills.
  • Assist students in attaining all eligible benefits (SSI, SSDI, Cal Works, MediCal)
  • Maintain up-to-date, accurate written case files for each student, including case notes, treatment plans, quarterly summaries and other program reports and assessments, as well as other record keeping as required by the agency.
  • Attend housing services, campus staff meetings, and program meetings.
  • Serve as a role model to guide students and facilitate appropriate behavior regarding daily living skills, self-care, personal interaction, social relationships and constructive time management.
  • Other duties as assigned by the CRC Student Life Supervisor.

Student Engagement

  • Initiate intake on campus.
  • Complete Psychosocial evaluation.
  • Complete all paperwork necessary with the student for move-in.
  • Ensure student has the furniture and supplies necessary at move-in.
  • Set up daily contacts with the student for the first two weeks.
  • Set up weekly meetings with the student.
  • Complete an individualized Life Plan, with the student, within the first two weeks of program.

Whole Person Case Management

  • Assist student in identifying and building natural supports using a family finding or permanency model.
  • Assist students in accessing resources to address each element of the case plan.
  • Provide ongoing assessment of student needs, and adjust the case plan as circumstances change.
  • Assist student in attaining vocational and educational goals.
  • Assist students in obtaining all benefits for which they are eligible.
  • Provide referrals to services to address specific needs such as mental health and AOD treatment services.

Campus Liaison

  • Inform each department of the services offered.
  • Work closely with the campus liaison for former foster youth to coordinate referrals and services.
  • Understand the campus calendar and procedures.
  • Provide outreach to students.

Emergency Loan Program

  • Review and process emergency loan applications.
  • Work with student to repay loan.
  • Identify and provide resources for financial management

Discharge Planning

  • Discharge planning begins at the time of entry to the program. Each student is assisted in envisioning his or her place to go when the program ends.
  • No student is discharged to homelessness. Assist the student in finding alternate housing if they are asked to leave the apartment CRC procured for them.
  • Assist the student in completing the apartment turn-over, including determining whether the student needs assistance cleaning the apartment, completing a final walk-through, assisting turn-in of keys.

Ready to Rent

  • Show each student how to complete basic household repairs such as using a plunger and a mop, how to change lightbulbs, how to avoid mold, and how to treat it when you get it.
  • Show each student how to complete basic household cleaning such as cleaning the oven and refrigerator.
  • Review the lease expectations with each student such as quiet times, when guests are allowed.
  • Discuss how to be a good neighbor.


  • Complete weekly case notes.
  • Complete quarterly reviews.
  • Update your student list on the server each week.
  • Complete HMIS data if applicable.
  • Additional paperwork requirements many vary depending on the needs of each program


  • Identify and report safety hazards to your supervisor.
  • Report any work place accidents to your supervisor immediately.
  • Update your student list on the server as the case load changes.

Milieu Management

  • Keep work area uncluttered and organized.
  • Facilitate a calm work space and student meeting space.
  • Be welcoming and engaged with every student that comes into the office.
  • Ensure that students know drop-in appointments availability.
  • Identify potential crisis situations, and avert the crisis if possible.
  • Facilitate groups as needed.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to hold objects, writing instruments, or files; and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms, to use a computer and smell. The employee must be able to climb stairs. The employee must occasionally lift/or move up to 10 pounds. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations secure electronic and physical files with other program staff; the incumbent will also have access to the organization’s and other highly confidential information. Because of this, the employee must have the ability to perform the job at the location of the assigned program or field office(s).

The employee frequently will be required to travel to locations within the regional areas of CRC. The employee may on occasion transport students and help the student (physically and emotionally) navigate government, education, health care and other social service systems. This may require standing in lines, walking up and down stairs and driving and transporting students to multiple destinations on any given day. and will conduct case management visits within student’s homes as required.


The work environment characteristics described here are representative of those encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. While performing the duties of the job, the employee may occasionally work outside in weather conditions and is exposed to vibration while driving a car.

Lutheran Social Services is an Equal Opportunity Employer

Business Overview

Our Story

Mission and Vision

LSS of Northern California promotes stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. We envision communities that have hope, stability, and a path to self-sufficiency.


The roots of LSS were planted in 1883 in San Francisco when a group of West Coast Lutherans gathered to celebrate the 400th anniversary of Martin Luther’s birth. In the first organized expression of Lutheran social ministry for West Coast Lutherans, money was collected for the care of orphans.

By 1925, an institutional chaplaincy program was established and began serving the elderly in residential care facilities. In 1945, the Lutheran Welfare Council of Northern California was formed to act as a social service agency supported by Lutheran churches of the area. It offered a range of programs and advocacy calling for social reform to help the needy. In 1967, the Lutheran Child and Family Service and the Lutheran Welfare Service merged to become Lutheran Social Services of Northern California (LSS).

In the years that followed, LSS secured contracts for home management training, transitional housing, child abuse prevention, and substance abuse prevention. LSS responded to the AIDS crisis in the early 1990s by creating the city’s first financial management and representative payee services. This program continues to serve more than 2,000 people with special needs. LSS was one of the first faith-based agencies in San Francisco to respond to the AIDS crisis.

In 1996, money management programs became a major focus and a foundation for other support services for vulnerable individuals and families, such as case management and supportive housing. In 1998, we began providing case management services in permanent supportive housing sites. Every year, LSS helps thousands of individuals with acute needs, including the elderly, young families, people with mental illness or disabilities, the chronically homeless, victims of domestic violence, individuals fighting addictions, people living with HIV/AIDS and young people who are struggling to transition from the foster care system to independence.

LSS works to address the underlying causes of homelessness, which may include mental illness, disability, chronic disease, unemployment, poverty, addiction, placement in the foster care system or surviving a disaster. We provide case management and support services in five permanent supportive housing sites in San Francisco, as well as to individuals in additional supportive housing sites in San Francisco, Contra Costa, Sacramento and San Joaquin counties.

LSS is part of a network of 300 Lutheran social ministry organizations, making it one of the largest non-profit healthcare and social services systems in the United States. These organization touch the lives one in every 40 people in the nation and have a combined annual operating budgets in excess of $3.5 billion.


Culture & Perks

Community Oriented
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