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On-Call Residential Counselor
Hamilton Families

Details (optional)

On-Call Residential Counselor

Hamilton Families

Job Summary

$16.50 per hour
Job Type
Job Last Posted
Job posted 23 days ago
Job Role
Transitional Housing Specialist, Housing Resources Specialist
Employer's Industry

Job Description

COMPENSATION $16.50/hour
PROGRAM Hamilton Transitional Housing

1631 Hayes Street, San Francisco, CA 94117 and/or

538 Holloway Avenue, San Francisco, CA 94112
REPORTS TO Residential Coordinator
WORK SCHEDULE Weekdays/Weekends – Various shifts available

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit

Program and Position Overview

Hamilton Families Transitional Housing in the North of Panhandle neighborhood houses and supports 20 families at high risk for chronic homelessness for up to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency. The program provides case management, employment readiness activities, job retention support, intensive housing search support and substance abuse recovery support.

Our transitional housing location in the Ingleside neighborhood provides temporary housing to 3-5 families experiencing homelessness who have an open child welfare case and who are re-unifying with their children. Hamilton Families manages the building, and provides round-the clock staffing and light janitorial upkeep of the building, while a partner organization provides case management to the families.

The On-Call Residential Counselor may be called upon to cover regular staff shifts due to illness, vacations or unfilled vacancies. The On-Call Residential Counselor is primarily responsible for providing a safe and healthy environment and welcoming atmosphere for program participants. The ability to work several shifts per week is also strongly preferred. Applicants must be available to work during the holiday season.

Primary Duties and Responsibilities

• Report to work as arranged with supervisors to maintain shift coverage and primary supervision and support of participants.

• Responsible for reporting work availability on a weekly basis to the Residential Coordinator.

• Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures, as well as through observing stated DHS grievance policy.

• Model and facilitate appropriate behavior for participants in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.

• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.

• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.

• Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.

• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.

• Conduct regular rounds of the interior and exterior of the facility and help ensure that health and safety standards are maintained throughout.

• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.

• Bilingual positions require providing verbal and written program and other information as needed to participants who are predominantly monolingual in the language for which a bilingual premium applies.

• Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.

• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed.

• For overtime, provide varying shift coverage as needed and available.

• Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.

• Attend and participate in staff meetings and trainings as required.

• Other duties as assigned.

Qualifications, Skills and Abilities

• High School Diploma or GED required.

• Must be available to work evening, overnight, and weekend shifts on a regular but unpredictable basis, as well as during the holiday season. Ability to keep a flexible work schedule is therefore essential.

• Must be available to work on short notice and to work overtime when required.

• Sensitivity to the needs of homeless families; able and willing to work with diverse staff and participants.

• Experience working in a residential facility providing support services and working with homeless families strongly preferred. Able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.

• Experience working with participants who have mental health related issues, substance abuse, domestic violence, and/or HIV/AIDS related issues strongly preferred; experience with Child Protective Service agencies, HIPAA requirements, and crisis intervention techniques preferred.

• Able to perform extensive charting, data entry and documentation.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc.

• CPR and First Aid certification required within first six months of hire.

• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.

• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

Application Procedure

• Apply via Hamilton Families’ ADP Applicant Portal Reply (please attach your résumé and a letter of interest.

• Include position title in the subject header of your email.

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer.

Business Overview

Our Story

Founded in 1985, Hamilton Families established San Francisco’s first shelter for families experiencing homelessness. Today we are San Francisco’s leading service provider to homeless families, with an array of highly effective programs at sites in San Francisco and Oakland.

Hamilton Shelter Program in the Tenderloin provides safe shelter, three meals a day and critical social services to 50 families a night for up to six months.

Hamilton Transitional Housing houses and supports up to 25 families at high risk for chronic homelessness for 6 to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness.

Hamilton Housing Solutions prevents homelessness whenever possible and assists families who have become homeless with housing search assistance, temporary rent assistance, case management, job search and other services for up to 18 months to help them find and retain a permanent home.

Children’s Services are integrated throughout all our programs, providing therapeutic support and enrichment activities to strengthen children’s resiliency, promote academic success and enhance the parent-child bond.


Culture & Perks

Community Oriented
Work-life Balance
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